Customer Support Executive Jobs Opening in NP Green Electric Vehicle Private Limited at Gurgaon-Others, Gurgaon
Job Description
1. Responding to customer inquiries.
2. Providing product information.
3. Analyzing customer feedback.
4. Handling customer reviews collection.
5. Providing support to customers on call or chat.
Who can apply
Only those candidates can apply who:
1. are from Gurgaon only
SalaryAnnual CTC: ₹ 2,16,000 - 2,40,000 /year
Informal dress codeKey Responsibilities:
1. Customer Inquiry Handling:
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Act as the first point of contact for customer inquiries, providing information, resolving issues, and addressing concerns across multiple communication channels, including phone, email, live chat, and social media.
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Respond promptly to customer requests and provide clear, accurate, and concise information regarding products, services, policies, or account details.
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Manage and track customer interactions using the company’s Customer Relationship Management (CRM) system or ticketing software.
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Maintain professionalism and ensure a positive customer experience during every interaction.
2. Issue Resolution and Troubleshooting:
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Listen to customer complaints, concerns, or issues with patience and empathy, and work to resolve them effectively.
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Troubleshoot product or service-related issues, assisting customers in navigating through solutions, and escalating unresolved issues to senior support teams when necessary.
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Provide technical assistance or guide customers through basic troubleshooting steps, such as resetting passwords, navigating software, or resolving product issues.
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Follow up with customers to ensure issues have been resolved satisfactorily and to gather feedback on their experience.
3. Processing Orders and Requests:
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Assist customers with placing orders, processing returns or exchanges, and updating their account details or subscriptions.
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Ensure that customer orders, cancellations, or changes are handled quickly and accurately, updating relevant systems and records.
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Provide customers with updates on order statuses, shipping information, or changes in product availability.
4. Providing Product and Service Information:
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Guide customers in choosing the right product or service based on their requirements, helping them understand features, benefits, and specifications.
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Suggest additional services, upgrades, or related products when appropriate, contributing to upselling or cross-selling efforts.
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Offer detailed information about promotions, discounts, or special offers to encourage customers to make informed purchasing decisions.
5. Customer Feedback and Reporting:
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Collect customer feedback through surveys, calls, or direct conversations to identify areas for improvement in products, services, or customer service processes.
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Report recurring customer issues or trends to the relevant teams, such as product managers or quality assurance, to help improve service or product offerings.
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Document all customer interactions, feedback, and follow-up actions for future reference and continuous improvement.
6. Maintaining Knowledge of Products and Services:
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Stay up to date with product knowledge, service offerings, policies, and company updates to provide accurate information to customers.
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Regularly attend training sessions, workshops, or meetings to enhance your knowledge and improve your ability to assist customers effectively.
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Help new team members by sharing your knowledge and assisting with training or onboarding tasks when needed.
7. Escalating Complex Issues:
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Identify and escalate complex issues or customer complaints that require specialized attention to senior support representatives or managers.
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Ensure timely and efficient handover of complex cases while maintaining communication with customers to keep them informed of progress.
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Ensure that escalated issues are followed through until resolution, with appropriate updates provided to the customer.
8. Maintaining Customer Records:
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Accurately document customer details, inquiries, and actions taken in CRM systems, ensuring that customer records are up to date.
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Update customer accounts with new information, such as contact details, preferences, or service requests, as needed.
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Ensure all customer data is handled securely and in accordance with privacy regulations and company policies.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BBA/BBM
- What are the salary requirements for this job?
- Ans: The salary range is between 216000 and 240000 Yearly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Gurgaon.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 2 job openings for Customer Support Executive in our Organisation.
Job Particulars
About Company
Gurgaon, Amritsar 
Freshers 
Salary not disclosed 
Diploma, BA, 12th Pass (HSE)
Gurgaon
Freshers
Salary not disclosed
12th Pass (HSE)
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM
Gurgaon
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, 12th Pass (HSE), Other Graduate, Other Post Graduate
Gurgaon
0 to 3+ Years
Salary not disclosed
B.Com, BA, BBA/BBM, BHM
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Gurgaon, Pune, Noida
2 to 3+ Years
Salary not disclosed
B.Com, BA, BCA, BE/B.Tech, BSc, CS
Delhi, Faridabad, Gurgaon, Ghaziabad, Noida
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Delhi, Faridabad, Gurgaon, Ghaziabad, Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Gurgaon
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc 
