Customer Support Executive Jobs Opening in ONWRD Ventures Pvt Ltd at Domlur, Bangalore
Customer Support Executive
Job Description
Handle incoming calls, emails, or chat support to resolve customer queries and issues.
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Provide accurate information regarding products, services, orders, and policies.
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Log customer interactions, feedback, and issues in the CRM system.
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Coordinate with internal teams to ensure timely resolution of customer concerns.
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Follow up with customers for feedback and satisfaction.
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Maintain a high level of professionalism and empathy in all customer interactions.
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Meet performance metrics such as response time, resolution time, and customer satisfaction scores.
Key Responsibilities:
1. Customer Interaction:
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Handle incoming calls, chats, and emails from customers regarding product inquiries, complaints, billing questions, service issues, etc.
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Respond to customer requests in a timely, accurate, and professional manner.
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Guide customers through basic troubleshooting or provide detailed information as required.
2. Problem Resolution:
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Understand customer concerns and investigate to identify solutions.
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Escalate complex issues to relevant departments while ensuring follow-up and resolution.
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Take ownership of customer issues and see problems through to resolution.
3. Documentation and Reporting:
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Maintain detailed and accurate records of customer interactions using CRM tools or support systems.
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Prepare daily or weekly reports on queries resolved, pending cases, feedback received, etc.
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Log recurring issues or feedback that may need attention from the product or technical teams.
4. Process Compliance:
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Follow company policies, scripts, and standard operating procedures while interacting with customers.
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Ensure compliance with data privacy, customer service standards, and quality assurance protocols.
5. Customer Relationship Building:
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Develop rapport with customers and contribute to building a positive brand image.
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Follow up with customers to ensure their issues have been resolved and gather feedback.
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Assist in retaining customers by providing helpful suggestions and creating positive experiences.
6. Product Knowledge and Improvement:
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Stay updated with product features, services, promotions, and updates.
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Provide insights to internal teams based on customer interactions to improve offerings or services.
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Participate in training sessions and workshops to enhance support skills and product understanding.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
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