Customer Support Executive Jobs Opening in Transteel Seating Technologies Pvt. Ltd. at MG Road, Bangalore

Customer Support Executive

Transteel Seating Technologies Pvt. Ltd.

1 to 2 Years

18000 - 23000 Monthly

Expired

Posted: 21 Jan 23

Job Description

Responsibilities:

Resolve customer queries/complaints via a combination of Inbound/Outbound calls, Emails/Live Chats.

Establish warm and friendly rapport whilst interacting with customers by phone.

Solve a wide range of incoming complaints to achieve customer satisfaction.

Work closely with other stakeholders to resolve queries/complaints in a timely manner.

Build rapport with customers through courteous and professional communications.

Share process improvement-related ideas.

Handle appropriate follow-ups with customers, address, resolve and record any customer issues that arise pertaining to business growth.

Manage the Key productivity indicators (Productivity, AHT, FTR, etc. ).

Requirements:

1 - 2 years of experience in Voice based customer support industry.

Bachelor's degree.

Excellence in both written and spoken English & Hindi and Kannada (No MTI).

Excellent problem-solving skills & ability to connect with customers effectively.

Passion for resolving problems & creating a world-class support experience for customers.

The ability to learn & implement feedback quickly.

Ability to work under pressure/fast-paced environment.

Experience with CRM tools (Salesforce, Zendesk, etc. )

The person should be comfortable working from the office (Bangalore).

Eagerness to work 6 days a week.

Tolerance for ambiguity: which translates to a get-it-done rather than wait-for-perfection' approach.

Iterative problem-solving: This translates to structuring problems and iterating on creative/implementable solutions. Bias to own, hustle and deliver: which translates to proactively taking the lead with new initiatives, by default.

Obsession with process excellence: which translates to being independent and detailed with all inputs and outputs.

Caring and inspirational teammate: which translates to bringing the best out of every colleague, always:).

More information about this Customer Support Executive Job

Please go through the below FAQs to get all answers related to the given Customer Support Executive job

What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of 1 to 2 year experience as an Customer Support Executive

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, Certificate Course (ITI), M Phil / Ph.D, B.Com, BA, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, BFA, Vocational Training, 12th Pass (HSE), BSW
What are the salary requirements for this job?
- Ans: The salary range is between 18000 and 23000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Bangalore.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.

Job Particulars

Role customer service tech support

Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, BA, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Who can apply Experienced (1 to 2 Years)

Hiring Process Telephonic Interview

Employment TypeFull Time

Job Id1675113

Job Category MBA , Diploma , BSc/BCA/BBM , Tech Support

Locality Address MG Road

State Karnataka

Country India

About Company

Indian design, Indian manufacturing, Indian company with factory at Bangalore with experience and service centre’s at Bangalore, Chennai, Delhi, Hyderabad and Mumbai. Transteel has been delivering Quality office and home furniture since 1985. Transteel known for its quality of furniture that can last decades with the proper care.

Transteel neatly straddles both office and home decor with its resimercial designs which blends effortlessly into either corporate or a home interior. Transteel is an Indian brand in a globalised world.

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