Customer Support Executive Job in WhiteBooks at Hitech City, Hyderabad

We’re Hiring: Support Executive(L1 level) at WhiteBooks
Location: Hyderabad
Work Mode: Full-Time

Immediate Joiners Preferred
WhiteBooks is looking for a proactive and customer-focused Support Executive to support our growing B2B SaaS platform in the finance and customer experience space. If you enjoy helping customers, resolving issues, and delivering a seamless support experience, this role is for you.

The Role
You will be responsible for assisting customers with product-related queries, troubleshooting issues, and ensuring a smooth customer experience. You’ll work closely with internal teams including product, engineering, and customer success to resolve concerns efficiently and maintain high customer satisfaction.

What We’re Looking For
0–3 years of experience in Customer Support, Technical Support, Application Support, or related roles
Graduates and professionals from BBA, B.Com, MBA (Finance), CA Inter, and CMA Inter backgrounds are welcome to apply
Good understanding of customer support processes and issue resolution
Ability to troubleshoot and resolve customer queries effectively
Familiarity with SaaS platforms and support workflows
Exposure to FinTech, GST, accounting, or financial platforms is a plus
Strong communication and interpersonal skills
Good verbal communication in English and Hindi is mandatory; proficiency in regional languages is preferred
Good analytical and problem-solving abilities
Ability to manage multiple tasks in a fast-paced environment
Customer-first mindset with attention to detail

Key Responsibilities
Handle customer queries through calls, emails, and support tickets
Troubleshoot and resolve product-related issues within defined timelines
Coordinate with internal teams for issue escalation and resolution
Ensure high customer satisfaction and timely follow-ups
Maintain accurate records of customer interactions and resolutions
Assist customers in understanding product features and usage

Why Join WhiteBooks?
Work on innovative FinTech SaaS products solving real business challenges
Collaborative and growth-focused work culture
Opportunity to work closely with cross-functional teams
Exposure to cutting-edge technologies and customer experience operations
Immediate joiners are strongly preferred.

Interested candidates can share their resumes to
More information about this Customer Support Executive Job

Please go through the below FAQs to get all answers related to the given Customer Support Executive job

1. What are the job requirements to apply for this Customer Support Executive job position?
   
   • Ans: A candidate must have a minimum of fresher as an Customer Support Executive


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: B.Com, BBA/BBM
   
   
3. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
4. This Customer Support Executive is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
5. How many job vacancies are opening for the Customer Support Executive position?
   
   • Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.