Customer Support jobs - Ahmedabad - Ishan Technologies - 0 to 1.5 years of experience - 31 December 2024
Job Description
Customer Interaction:
- Respond to customer inquiries via phone, email, chat, or in person regarding broadband services.
- Address customer concerns, complaints, or queries efficiently and courteously.
Technical Support:
- Diagnose and troubleshoot basic technical issues related to broadband connectivity, modems, routers, and other equipment.
- Guide customers through technical procedures and solutions step-by-step.
Service Assistance:
- Provide information about broadband plans, features, and promotions.
- Assist with service activation, upgrades, downgrades, and cancellations.
- Handle billing-related inquiries, payments, and account adjustments.
Escalation Management:
- Escalate unresolved issues or complex problems to the technical team or higher-level support when necessary.
- Follow up to ensure timely resolution and customer satisfaction.
Job Particulars
Role bpo telecaller
Education BA
Who can apply Freshers and Experienced (0 to 1.5 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2591385
Job Category
Locality Address Ashram Road , C G Road , Chandkheda , Ellis Bridge , Gulbai Tekra , Gurukul , Memnagar , Navrangpura , Paldi , Prahlad Nagar , Sarkhej , Satellite , Sola , Thaltej , Vastrapur
State Gujarat
Country India
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