Customer Support Jobs in Bangalore - Atmana Innovations Private Limited

Customer Support

Atmana Innovations Private Limited

0 Years

Not disclosed

Expired

Posted: 17 Feb 22

Job Description

About the internship

Selected intern's day-to-day responsibilities include:

1. Responding to and resolving customer issues raised over chat, email, reviews, and social media, and other channels
2. Recreating the issue to understand which components have specifically gone wrong before handing them over to developers
3. Working closely with engineers to ensure issues are resolved within the stipulated SLAs
4. Working towards ensuring a 7-star customer experience, by always taking an extra step to delight them
5. Communicating user suggestions to the engineering team to ensure that the issues/suggestions are considered in the product roadmap
6. Candidate should be ready to work in night shift

Skill(s) required

English Proficiency (Written)

Learn Business Communication

Who can apply

Only those candidates can apply who:

are available for full time (in-office) internship

are from Bangalore

have relevant skills and interests

Perks

Certificate

Letter of recommendation

Flexible work hours