Customer Support Specialist Job in Awaz at Koramangala, Bangalore

We are seeking an enthusiastic and motivated individual to join our customer support team as a Customer Support Specialist. The successful candidate will be responsible for providing technical support and ad-hoc training to customers who use our company's product, replying to inbound queries, and ensuring customer satisfaction and retention.

Location - Bangalore.
Qualifications: Undergraduate courses (BCom, BBA, BBM, BA, B.Sc, MBA/ PGDM).50% cutoff – 10th, 12th and Graduation.
No backlogs and Gap years during education
Must be fluent in English and Hindi

Expectations of successful candidates:

A willingness to learn about the company's products and their capabilities. Ability to establish customer relationships that increase retention and loyalty, ultimately boosting customer lifetime value and reducing churn.
Strong technical skills and the ability to simplify complex concepts for customers.Exceptional interpersonal and relationship-building abilities.
Knowledge of other regional languages is an advantage, particularly if the company operates within the country.

Responsibilities:

Offer technical assistance and on-demand training to customers using the company's products, responding to incoming inquiries.
Ensure customer satisfaction by educating them on the functional capabilities and potential upgrades of the product.
Contribute to the development and enhancement of the product by collecting feedback to identify common issues and bringing them to the attention of the product manager.
Maintain high service standards, going above and beyond to ensure customer satisfaction and retention.
More information about this Customer Support Specialist Job

Please go through the below FAQs to get all answers related to the given Customer Support Specialist job

1. What are the job requirements to apply for this Customer Support Specialist job position?
   
   • Ans: A candidate must have a minimum of fresher as an Customer Support Specialist


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BSc, 12th Pass (HSE), 10th Pass (SSC)
   
   
3. What are the salary requirements for this job?
   
   • Ans: The salary range is between 21500 and 25000 Monthly. The Salary will depend on the interview. This Customer Support Specialist is a Full Time in Bangalore.
   
   
4. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
5. This Customer Support Specialist is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
6. How many job vacancies are opening for the Customer Support Specialist position?
   
   • Ans: There are immediate 1 job openings for Customer Support Specialist in our Organisation.