Data analyst Jobs in Delhi,Faridabad,Gurgaon - Fernzyme inc.
Job Description
- Data Analyst I provides standard operational support directly for the customer.
- This includes standard database operations and predictive data analysis.
- Responsible for monitoring the daily processes of the database function; deliver and troubleshoot database operations and meter level data management.
- Coordinates with other Data Analysts and the NOC for escalation of issues as necessary.
- Provides operational data support for internal and external customers.
- Writes SQL queries to analyze data and generate, monitor, and maintain informational reports.
- Supports meter level monitoring; provides meter data analysis and troubleshoots issues on a daily basis.
- Monitors performance metrics (stales, read performance, billing, etc.) for issues and troubleshoots as necessary.
- Is familiar with and supports at least 1 Company product (1-way, 2-way Mesh IP, etc.).
- Will be expected to learn 2-way Mesh IP support.
- Works closely with the Radio Frequency (RF) Technicians to maintain high network performance and meets customer Service Level Agreements (SLAs).
- Assists with inventory management and database updates for equipment changes (meters, modules, collectors, concentrators).
- Proactively analyzes meter and reads data to identify issues and resolve, minimizing customer impact.
- Provides complete and accurate responses to inquires.
- Follows up with customer requests. Provides reports as necessary per customer requirements.
- Generates reports and exception handling for customer billing.
- Escalates issues as necessary to other Data Analysts and the Service Desk.
- Assists in data discrepancy trouble shooting and resolution.
- Makes recommendations for standard metrics, reporting, and service improvement.
- Communicates issues and potential resolutions to management as necessary.
- Minimal support required after business hours. Works independently 75% of the time.
- Maintain individual professional development plan with associated goals.
- Supports and adheres to Company’s core values.
- Performs other duties or responsibilities as assigned or required.
- Supports and adheres to Company’s Code of Conduct and Ethics Policy.
- Represents Company in a positive, professional manner when working with both internal and external customers.
Job Particulars
Role others
Education Diploma
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id515254
Job Category Diploma , Analyst / Analytics , Logistics / Transportation
Locality Address
State Haryana, Maharashtra, Uttar Pradesh, Delhi
Country India
About Company
Fernzyme Inc along with Cipla Pharmaceutical is a leading global pharmaceutical company, dedicated to high-quality, branded and generic medicines. We are trusted by healthcare professionals and patients across geographies. Over the last 8 decades, we have strengthened our leadership in India’s pharmaceutical industry and fortified our promise of ‘Caring for Life’.
We are now strengthening our global focus by consolidating and deepening our presence in the key markets of India, South Africa, the US, and other economies of the emerging world
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