DATA ASSOCIATE
Job Description
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Lead a team of 1 0 - 1 3 associates.
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Managing key projects and operational processes related to the collection team , including but not limiting to data extraction and analysis of information from various sources, tools, and documents.
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Ensure team members are compliant when conducting data/information collection through thorough knowledge of guidelines, policies, and research tools.
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Responsible for the day-to-day workflow management and performance of team to ensure accuracy and efficiency of process workflows.
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Manage performance review process, talent development talent management processes for the team.
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Interact with internal and external clients as necessary and occasionally work on new projects and data enhancement initiatives as assigned.
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Identify individual strengths to appropriately delegate work amongst the team.
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Ensure clear and seamless communication across levels and teams.
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Responsible to drive company level strategies\projects like Lean Automation, Quality Management System, Vendor automation solutions, etc., implementing these in the process and delivering on the value proposition.
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Coordinate with various stakeholders in understanding and building the content.
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Provide input and ideas for new collection methods and product improvements related to the covered content sets.
What we re looking for:
Functional and Business Knowledge:
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Active performance management .
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Foster a culture of agile, lean and automation mindset in the team .
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Coach the team to upskill and gain cross data set or functional knowledge .
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Enable people first environment by effective engagement and cross-cultural collaboration .
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Active on all reward recognition forums, acknowledge talent and milestones of the team .
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Clear career pathing for all team members, track progress through regular check-ins a nd goals alignment discussions .
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Build a transparent culture to foster knowledge sharing in the team .
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Timely communication to all stakeholders .
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First point of contact to triage for any roadblocks experienced by the team .
People Development
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Manage the performance of team members and conduct reviews .
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Identify the training needs for the team members .
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Plan resource requirements and develop back-up and succession plans .
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Manage the aspirations of team members and create an environment of people to thrive continuously.
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Conduct thrive meeting frequently to improve people s performances.
Competencies
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Advanced knowledge of workflow tools and technology
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Conflict management
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Project management
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Organizational and prioritization skills
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Empathetic and compassionate
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Networking skills
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Change mindset
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Knowledge of customer usage trends
Basic Qualifications:
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Bachelor s degree or equivalent experience required
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Strong Communication and leadership skills. Attention to detail is critical; able to work on concurrent projects
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Proven ability to work with minimal direction, maintain focus while working with routine tasks.
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Ability to work in a collaborative team environment in task force situations
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Flexible with timings and willingness to go the extra mile
Preferred Qualifications:
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Advanced Microsoft Excel and Presentation Skills
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Able to write and run SQL queries
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Prior experience on client question workflow
