Data Entry /Back Office Jobs - Delhi,Gurgaon,Noida - TECHINFOMARTBPO
Job Description
- Investigate customer's problems and find solutions.Communicate with customers via phone, email, or letter.Hire, train, and terminate customer service agents.
- Provide scripts to read from during phone calls.
- Handle major incidents that cannot be resolved by agents.
- Resolve complaints and order issues.
- Ask customers to provide feedback on agents and customer service experience.
- Keep abreast of new company products and services.
- Issue refunds to customers.Oversee product exchanges and returns.
- Analyze data and statistics.
- Compile and print reports on overall customer satisfaction.
- Isolate and identify areas of improvement.Work with management on customer service initiatives.
- Utilize social media to respond to customer complaints and praise.
Job Particulars
Education Diploma, M Phil / Ph.D, B.Com, B.Pharm, BA, M.Com, M.Pharm, MA, BBA/BBM, BCA, BEd, BHM, BSc, MCA, MEd, MHM, MSc, MSW, PG Diploma
Who can apply Experienced (3+ Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id225382
Job Category Diploma , BSc/BCA/BBM , Others
Locality Address
State Haryana, Uttar Pradesh, Delhi
Country India
About Company
TECHINFOMARTBPO
Jobs By Location
Delhi
Gurgaon
Noida
Hyderabad
Mumbai
Ahmedabad
Bangalore
Kolkata
Chennai
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