Deputy Manager- HR Ops Jobs in Hyderabad - PepsiCo
Job Description
Deputy Manager- HR Ops
Hyderabad, India
Job Description
- Deliver services at the defined at the SLAs/KPIs and drive operational efficiency and continuous improvement
- Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs
- Identify and implement service delivery and process improvement opportunities in the assigned process
- Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements
- Partner with team to execute plans to improve customer satisfaction with a focus on processes
- Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization
- Manage escalation and takes ownership for ultimate issue resolution
- Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed
- Ensure knowledge management platform is updated If managing a team:
- Ensure onboarding of team members and adequate staffing as needed to deliver services
- Partner with colleagues to map career plans and talent movement as needed
- HR Shared Services process and SLA management experience: 5 years
- Service management and ticket management system experience
- Customer orientation
- Process management and continuous improvement with a focus on optimization and productivity
- Ability to work with different geographies and cultural experience sensitivity
Qualifications/Requirements : Bachelors Degree
Relocation Eligible: Eligible for Standard Relocation
Job Type: Regular
Job Particulars
Role others
Education Any Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id912373
Job Category Others
Locality Address
State Telangana
Country India
About Company
PepsiCo entered India in 1989 and in a short period, has grown into one of the largest MNC food and beverage businesses in the country. PepsiCo’s growth in India has been guided by “Performance with Purpose”, its fundamental belief that the success of the company is inextricably linked to the sustainability of the world around. The Company believes that continuously improving the products it sells, operating responsibly to protect the planet and empowering people around the world is what enables PepsiCo to run a successful global company that creates long-term value for society and our shareholders.
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