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Desktop Support Engg:-
Support for hardware and software issues of computers, laptop some times to servers and other network peripherals.
1. In this case you Deal with users issues & fix problems with devices, programs, etc physically on site.
2. Assist clients with hardware and software issues
3. Assist clients with hardware and software issues. Their job is to provide on-site assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues.
4. Here support may be raised by emails or tickets.
5. Help related to desktop applications.
6. Fix any software related issues on a users' computer and the company's networks, phones and printers.
7. Work as part of a helpdesk team, reporting to the Senior Systems Administrator or Engineer and sometimes supervise junior helpdesk employees.
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