Desktop Support Engineer Jobs in Mumbai - Probox Solutions India Pvt Ltd
Job Description
Graduation Should be complete.
Min 1 to 3 year Experience required.
· Installation and configuration of Windows-based operating systems (Windows XP, Vista,7&8)
· Software installations and troubleshooting of all types of customer-oriented field problems, network setting for TCP/IP and Internet setup.
· Trouble shooting of all types of Hardware and software applications problems.
· Configuring & troubleshooting of Desktop/Laptops for L1, L2 & L3 levels & Managing backup and recovery.
· Configuring & troubleshooting of printer, scanner & LAN related issues reported by users
· Installation and configuring of wireless Data Cards in users laptops.
· Exposure in Active Directory user creation & deletion
· Maintenance and Troubleshooting of connectivity problems using Ping, Traceroute.
· Trouble shooting hardware, software & networking problems.
· User group policies creation & modification
· Monitoring of virus issues through Symantec Endpoint Protection antivirus.
· Regular data & mail backup of MS Outlook (PST files).
· Password creation & resetting to end users through remote desktop
· Good experience in configuring & troubleshooting of MS Outlook 2007/10/13 or Outlook Express
· Remotely resolving application problems and network problems and mail configurations through net meeting, remote desktop sharing.
· Resolving tickets with in the SLA, which is raised from End User side.
· Maintaining Assets through Asset Management Tools
· Design and integrate specifications for systems
· Participate in an on-call rotation
· Recommend new processes and procedures, equipment and software
· Act as a senior resource for other System Engineers and for the team
· Communicate and interact with the other team members or colleagues to ensure coordination and cross-training.
Job Particulars
About Company
Probox Solutions India Private Ltd. is one of the India's upcoming Technology, Consulting and Outsourcing company.
The experience that we have gained over the years from recommending IT Products, Consulting in designing network, Implementing and Integrating Hardware & Software Solutions, Providing Managed services and complete outsourcing of operations.
We deliver a comprehensive portfolio of ICT Services and Solutions business model helping customer do better business by leveraging our industry-wide experience and our deep technology expertise.
We have built repute for Quality and Integrity.
