Desktop Support Engineer Jobs Opening in Crystal Computers at Fort, Mumbai
Desktop Support Engineer
Crystal Computers
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Posted: 14 May 25
Job Description
Vacancy for Desktop Support Engineer. Should have knowledge about hardware and Software.
More information about this Desktop Support Engineer Job
Please go through the below FAQs to get all answers related to the given Desktop Support Engineer job
Location : Fort
Salary : As per experience and Interview.
Freshers / experienced.
Key Roles and Responsibilities
Key Roles and Responsibilities
1. Technical Support
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Provide first-level support for desktop, laptop, and peripheral issues.
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Troubleshoot hardware problems (e.g., printer, monitor, keyboard, etc.).
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Address software issues including operating systems, productivity software (e.g., Microsoft Office), and company-specific applications.
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Install, configure, and maintain desktops, laptops, and mobile devices.
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Set up software, drivers, and necessary updates.
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Configure network settings and connect users to network resources (Wi-Fi, VPN, shared drives).
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Create, modify, and delete user accounts in Active Directory.
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Reset passwords, manage access rights, and enforce security policies.
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Perform regular system updates and patches.
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Ensure antivirus and security tools are up to date.
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Monitor system performance and optimize where necessary.
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Maintain inventory of hardware and software assets.
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Track asset assignments and manage lifecycle (procurement to disposal).
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Create and maintain technical documentation, including SOPs and knowledge base articles.
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Record issues and resolutions in a ticketing system (e.g., ServiceNow, JIRA).
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Respond promptly to service requests and incidents.
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Communicate clearly with users to understand their problems and provide effective solutions.
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Provide user training and guidance on best practices.
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Work with IT teams (network, server, security) to resolve complex issues.
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Escalate unresolved issues to higher-level support or vendors when necessary.
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Use remote desktop tools to troubleshoot and resolve issues off-site.
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Support remote employees with connectivity, VPN access, and application issues.
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Ensure adherence to company IT policies and security standards.
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Help enforce data protection measures and ensure proper access control.
More information about this Desktop Support Engineer Job
Please go through the below FAQs to get all answers related to the given Desktop Support Engineer job
- What are the job requirements to apply for this Desktop Support Engineer job position?
- Ans: A candidate must have a minimum of fresher as an Desktop Support Engineer
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, Certificate Course (ITI), BCA, BSc, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Desktop Support Engineer is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Desktop Support Engineer position?
- Ans: There are immediate 1 job openings for Desktop Support Engineer in our Organisation.
Job Particulars
Education Certificate Course (ITI), Diploma, BCA, BSc, 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2675866
Job Category Diploma , BSc/BCA/BBM , Tech Support
Locality Address Fort
State Maharashtra
Country India
About Company
Crystal Computers
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