Roles and Responsibilities:-

· Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.

· Providing best support to the Client & Customers,

· Configuration of static IP Pcs and Laptop.

· Analyzed and diagnosed DNS/DHCP and other networking issues

· Handled MS outlook issues (configuring/backup/restore).

· Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers and other computer and telecommunications equipment.

· Install and support PC, laptop and tablet hardware and software.

· Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function.

· File Server backup, File restore, Biometric and Network Camera.

· Participate in hardware and software reviews and recommend purchases.

· Maintain inventory of installed software, manage software licensing and create Policies and procedures for upgrades.

· Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.

· Analyze and make recommendations for hardware and software standardization.

· Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.

· Provides remote support using VNC, team viewer and any desk.

· Troubleshoot network issues with ensuring link test (Ping, Trace route) and monitoring link through PTRG.

· Managed domain servers and handled client machines to provide timely delivery of assigned tasks/issues.

· Troubleshooting the user’s issues.

· Patch Update on Client Machine.

· Active directory, creating users, groups and OU

· Managing DHCP Server

· Microsoft Patching Activity on Windows Servers 2008/2012

· Maintain the Server level Hardware and Troubleshooting.

· Implementing request for change. 

Key Learning (Operating System & Hardware Skills)

· Installation Of Operating System Windows -7, Windows-8,Windows-10

· Troubleshooting On Hardware Level

· PC Assembling, Disassembling &Formatting

· Drivers Configuration

· Printer Installation, Sharing in Network and Troubleshooting

· Password Recovery, Password Reset Disk, Remote Desktop Access

· Disk Cleanup, Disk Defragmentation, Restore Point & Creating System Image

· MS-Outlook Configuration, Outlook Backup & Restore Of Account Settings

Key Learning (Server & CCNA)

· Installation & Configuration Of Server2012

· Configuration Of ADDS With DNS On Server2012

· Configuration Of DHCP On Server2012

· Configuration Of WDS, DNS& Group Policy Objects

· Basic Troubleshooting Of Server2012

· Installation & Configuration Of Exchange Server2013

· Good Knowledge Of Subnetting

· Good Knowledge Of Configuration Of Router &Switch

· Configuration Of Routing Protocols (RIP, IGRP, EIGRP,OSPF)

· Configuration Of IP SERVICES

Key Learning (Linux)

· Linux Installation with Kick start and Manual

· Linux system hardware and User Command

· Managing User, Group, files and Permission

· Controlling services and Processes

· Installing Package with RPM and YUM

· Managing Selinux , ACLs and Fire wall

· Linux Crontab, fstab LVM, NFS,SMB