Digital Experience Specialist Job in For a Client of TeamLease Digital at Bangalore
FEATURED JOBDigital Experience Specialist
organization.
Job Description
POSITION SUMMARY:
We are seeking a skilled and innovative Digital Experience (DEX) Specialist to lead and support the deployment, configuration, and optimization of the Nexthink platform across our enterprise environment. This role is critical to enhancing our digital employee experience and ensuring proactive endpoint monitoring.
JOB FUNCTION AND RESPONSIBILITIES:
· Develop and optimize scripts and dashboards for real-time analytics and reporting.
· Customize investigations, campaigns, and alerts to monitor endpoint performance, application usage, and user experience.
· Provide training and knowledge transfer to internal teams on DEX best practices.
· Continuously assess and improve the effectiveness of DEX deployments to drive proactive IT support and automation.
SKILLS / EXPERIENCE:
· Proven experience implementing and managing Nexthink (or similar DEX tool) in a mid-to-large enterprise environment.
· Strong proficiency in Nexthink Query Language (NQL) or similar query languages (e.g., KQL, SPL, SQL).
· Solid understanding of IT operations, endpoint management, and digital employee experience (DEX) principles.
· Familiarity with endpoint monitoring, application performance management, and user behavior analytics.
· Minimum educational qualification: HSC (Grade 12) or higher with technical degree/diploma.
· Nexthink certification or formal training in managing DEX tools.
· Experience with scripting languages (e.g., PowerShell, Python) for automation.
WORK SCHEDULE OR TRAVEL REQUIREMENTS:
3 PM to 12 AM IST, Monday to Friday
COMPANY SUMMARY
Onity Group Inc. is a leading non-bank financial services company providing mortgage servicing and origination solutions through its subsidiary, Onity Mortgage, formerly known as PHH Mortgage. Onity Mortgage is one of the largest servicers in the country, focused on delivering a variety of servicing and lending programs to customers, clients and investors.
At Onity, we strive to earn our customers’ loyalty every day. We do this by consistently delivering exceptional service and building trust through reliability, integrity, and following through on our commitments. We operate through the lens of the customer, understand the importance of homeownership, and take pride in helping homeowners. Collectively this fosters long-term relationships, ensuring our customers feel valued and supported. We expect all employees to interact with and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our service delivery standards.
Onity is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to inclusion and equal opportunity ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
