Executive - Customer Service Jobs in Mumbai - Nykaa
Executive - Customer Service
Nykaa
0 to 3 Years 
Not disclosed 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Expired
Posted: 19 Oct 20
Job Description
Responsibilities
- Responsible for solving around 80 to 90 transactions a day
- Ensure to meet all the SLAs set for Calls/Emails/Chat threads
- Coordinate with teams like brand management, PO team etc to make sure that we provide accurate information to the customer
- Managing incoming calls and customer service inquiries
- Identify and assess customers- needs to achieve satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Bachelors degree in any domain
- 1+ year of relevant experience in a customer service role
- Good command over written and verbal communication
- Ability to multi-task, prioritize, and manage time effectively
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1020211
Job Category Diploma , Tech Support
Locality Address
State Maharashtra
Country India
About Company
Nykaa
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