Executive trainee Jobs in Hyderabad - Precision Infomatic Pvt. Ltd.
Executive trainee
Job Description
Receive and record incidents, service requests from IT department and engineers, through the agreed modes of communication (E.g. Phone, email, web etc)·
Classify and prioritize the incidents / service requests / change
requests as per the defined categories, urgency and impact·
Allocate the incidents / service requests / change request·
Monitor, track and update the progress status of all incidents and
service requests.·
Escalate incidents / service requests which are going beyond the
agreed service levels·
Record customer complaints and inform the concerned management
staff for appropriate actions·
Logging and tracking incidents / service request that require
resolution from suppliers.·
Notify IT users & on site engineers with progress status of
all queries, incidents, service requests, change requests and complaints.·
Finally preparing daily report for all the logs taking under the
operation.
Job Particulars
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