Fraud Risk Management - Customer Care Executive Jobs Opening in ECPL at Banaswadi, Commercial Street, Cox Town, Bangalore
Job Description
Key Responsibilities:
1. Customer Support for Fraud Incidents:
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Handle inbound and outbound calls, emails, and chats related to fraud reports or suspicious account activity.
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Guide customers in identifying unauthorized transactions and taking corrective steps (blocking cards, freezing accounts, changing passwords, etc.).
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Provide timely updates to customers about the status of fraud investigations.
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Offer assistance with documentation such as fraud affidavits, chargeback forms, or transaction dispute records.
2. Initial Fraud Detection and Escalation:
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Identify potential red flags and raise alerts based on customer conversations or behavioral cues.
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Flag high-risk or repeat incidents to the fraud risk team or escalation desk for further analysis.
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Work with fraud analysts and transaction monitoring teams to gather supporting evidence.
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Maintain detailed logs of incidents including timestamps, summaries, and customer statements.
3. Documentation and Case Handling:
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Accurately record customer interactions and fraud details in the CRM or fraud case management systems.
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Ensure all communications comply with company protocols and relevant legal standards.
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Prepare daily, weekly, or monthly reports of fraud cases handled and their status.
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Maintain proper documentation trails for audit or regulatory review purposes.
4. Fraud Awareness and Prevention Guidance:
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Educate customers about common fraud types (phishing, social engineering, card skimming, OTP fraud, etc.).
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Advise customers on how to secure their accounts, recognize suspicious links or calls, and report fraud early.
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Share preventative tips such as setting up transaction alerts, enabling two-factor authentication, or updating passwords regularly.
5. Collaboration and Support:
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Coordinate closely with internal teams including the fraud investigations unit, legal, compliance, IT security, and customer experience.
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Support internal fraud investigations by providing customer insights, recordings, and documented history.
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Participate in periodic training to stay updated on emerging fraud trends and fraud detection tools.
More information about this Fraud Risk Management - customer care executive Job
Please go through the below FAQs to get all answers related to the given Fraud Risk Management - customer care executive job
- What are the job requirements to apply for this Fraud Risk Management - customer care executive job position?
- Ans: A candidate must have a minimum of fresher as an Fraud Risk Management - customer care executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 16000 and 23000 Monthly. The Salary will depend on the interview. This Fraud Risk Management - customer care executive is a Full Time in Bangalore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Fraud Risk Management - customer care executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Fraud Risk Management - customer care executive position?
- Ans: There are immediate 1 job openings for Fraud Risk Management - customer care executive in our Organisation.
Job Particulars
About Company
Bangalore 
Freshers 
Salary not disclosed 
B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc 
