Front Office Supervisor Jobs Opening in Ansec security services at MP Nagar, Bhopal
Front Office Supervisor
Job Description
Job Summary:
The Front Office Supervisor is responsible for overseeing the day-to-day operations of the front desk team, ensuring that guests receive outstanding customer service from the moment they arrive until they depart. This role acts as a bridge between front desk associates and management, handling escalated issues, managing shift operations, and ensuring smooth coordination between departments like housekeeping, concierge, and reservations.
A successful candidate should be customer-oriented, organized, and capable of leading a team in a fast-paced hospitality environment. This role plays a key part in delivering a seamless guest experience and maintaining the hotel’s service standards.
Key Responsibilities:
1. Guest Services Management:
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Greet guests in a warm, friendly, and professional manner upon arrival and departure.
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Ensure efficient and courteous check-in/check-out processes.
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Handle guest requests, complaints, or concerns promptly and follow through to resolution.
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Supervise VIP and group arrivals to ensure special arrangements are properly executed.
2. Team Supervision:
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Oversee daily activities of the front office staff, including receptionists, bell staff, concierge, and night auditors.
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Schedule shifts, assign tasks, and monitor performance to ensure service standards are maintained.
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Train new staff and provide ongoing coaching and feedback to team members.
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Conduct daily briefings with the front desk team to communicate updates, promotions, and special guest needs.
3. Operational Duties:
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Ensure that front desk procedures, policies, and guest service protocols are consistently followed.
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Maintain control over room inventory, walk-ins, early arrivals, late check-outs, and no-show guests.
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Coordinate with housekeeping to monitor room availability and readiness.
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Prepare daily shift reports, handovers, and assist in financial auditing processes like cash reconciliation.
4. Reservations and Revenue Support:
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Assist in managing bookings, cancellations, modifications, and up-selling of rooms and services.
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Ensure proper handling of payment methods including cash, credit card, and online transactions.
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Maintain accurate guest records and billing information in the property management system (PMS).
5. Safety, Security, and Compliance:
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Monitor lobby and front office area to maintain cleanliness, order, and safety.
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Ensure proper implementation of safety protocols and emergency procedures.
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Follow all hotel policies, health and safety regulations, and local compliance requirements.
6. Cross-Department Collaboration:
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Liaise with other departments like housekeeping, engineering, food & beverage, and sales to ensure guest needs are met.
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Support smooth coordination of group check-ins, special events, or VIP arrangements.
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Provide feedback to management on recurring guest issues, staff concerns, or operational inefficiencies.
More information about this Front Office Supervisor Job
Please go through the below FAQs to get all answers related to the given Front Office Supervisor job
- What are the job requirements to apply for this Front Office Supervisor job position?
- Ans: A candidate must have a minimum of fresher as an Front Office Supervisor
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 10000 and 13000 Monthly. The Salary will depend on the interview. This Front Office Supervisor is a Full Time in Bhopal.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Front Office Supervisor is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Front Office Supervisor position?
- Ans: There are immediate 1 job openings for Front Office Supervisor in our Organisation.
Job Particulars
About Company
ANSEC Security Services is a trusted name in the security industry, committed solely to providing top-notch security services—without the distraction of housekeeping or facility management. Our mission is clear: to deliver dependable, responsive, and professional security solutions across a broad spectrum of sectors.
With years of experience and a team of trained professionals, we offer customized security services tailored to each client’s unique environment—be it industrial zones, corporate offices, institutions, residential societies, or government buildings. We believe in prevention, preparedness, and professionalism.
