Global Service Desk Analyst Jobs in Bangalore - For A Client Of TeamLease Service Limited
Job Description
nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Firstline of technical assistance cisco amp; its extranet partners.
nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Handlingwide range of issues ranging from Mobility, VPN Accounts, Windows, MAC, Applicationlevel issues, LAN, WAN etc.
nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Troubleshooting hardware and software problems.
nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Configuring and troubleshooting MicrosoftOutlook and Cisco applications.
nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Providingaudit trail of all problems and resolution to CISCO clients.
nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Clientfollow-up, diagnosis amp; applying appropriate fix to the issues.
nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Timeassignments amp; follow-up with shift engineers to ensure that the specifiedresponse SLA is met amp; the incidents are responded/handled within thespecified SLA.
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