Helpdesk Associate Job in NTT DATA Services at Bangalore

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Associate to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email.

• Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps.
• typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
• Shift: Rotational shift. Qualification: Graduate with minimum 6 months experience in a technical support role
• basic MS troubleshooting.
• Basic computer knowledge.
• Basic TS on networking.
• Basic technical skills for troubleshooting on issues related to computers.
  

Requirements

• 6 months of experience.
• Good Communication Skills.
• Rotational shift.
• Basic Technical TS skills
  

Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email.

• Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps.
• typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
• Shift: Rotational shift. Qualification: Graduate with minimum 6 months experience in a technical support role
• basic MS troubleshooting.
• Basic computer knowledge.
• Basic TS on networking.
• Basic technical skills for troubleshooting on issues related to computers.
  

Requirements

• 6 months of experience.
• Good Communication Skills.
• Rotational shift.
• Basic Technical TS skills