HR Administrator Job in Mott MacDonald at Mumbai

Job Description

India HR Shared Service model is supported by professional HR Administrators who are engaging with the Local HR Team to manage and deliver core transactional People processes; as well as responding to daily People requests. They are currently servicing various areas in the Group including the Middle East, India and parts of South East Asia.

HR Administrators are responsible for ensuring accurate and timely processing of employee data, including; new hires, terminations, job and personal data changes. This role will also manage technology case workflow, knowledge management database, manging ERP systems, reporting on service levels and trends, customer service levels, production of regular reports and metrics for stakeholders.

Key responsibilities/Duties:

Effectively partner with location HR and stakeholders, delivering high-level customer service.

Provides ongoing HR operations support in various HR functions such as onboarding, Benefits, absence management, Payroll, Employee database, staff letters and record management spanning from transactions to management reporting.

Deliver services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement

Monitor & handle employee requests through HR & ERP Systems throughout the day professionally and promptly and escalate to the appropriate HR representative as needed.

Maintain confidentiality and ensure the security of personal and company data in accordance with legislative guidelines, company policies and procedures.

Provide insight and guidance on opportunities for process improvement and actively participate in a variety of projects to improve the existing overall HR Shared Services function i.e. (People Hub).

Providing HR assistance on other ad-hoc projects and administrative tasks for key stakeholders as required, including Unit HR Manager, recruitment and HR teams.

May assist with administering other special projects as needed.

Candidate Specification

Candidate Specification:

Educated to Degree level

Minimum 4 years’ experience in Shared Services HR function

Operational experience of ERP and HR administration tools

Strong customer service skills (includes the ability to handle difficult customer issues in a professional manner, respond to customer needs in a timely manner and identify customer needs)

Exceptional communication skills in both written and spoken English. Experience with International stakeholders preferred

Ability to form and maintain relationships with key stakeholders in various parts of the business Middle East & South Asia region and other international regions

A proactive approach to work schedules, and the ability to prioritise workload effectively to ensure tasks are completed

Must possess the analytical and problem-solving ability, independent thinking, decision making and organizational skills.