Inbound CSR Team Leader Jobs in Mumbai - ICICI Lombard General Insurance Company Limited
Inbound CSR Team Leader
ICICI Lombard General Insurance Company Limited
Expired
Posted: 03 Mar 20
Job Description
Inbound CSR Team Leader
Company: ICICI Lombard General Insurance Company Limited
- Supervising the performance and providing daily direction to a team of Team Coaches and CSRs to deliver to Organization goals of Service standards and Productivity standards
- Provide statistical and performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement.
- Achieve stretched targets and be able to take decisions and manage complex/ difficult conflict situations with either customers or employees
- Assisting Team Manager with process improvement initiatives by coordinating with either other teams in the Company or within Customer Support for system efficiency enhancement projects, implementation on the floor of engagement programs, reward and recognition programs and staffing , training and scheduling issues
- Effectively manage customer escalations
- Ensure complete participation and contribution in organization/process level initiatives (e.g. FTR Enhancement, Absenteeism & Attrition control) that may be implemented from time to time to improve quality and efficiency
- Be available for employees that experience work and / or personal problems providing appropriate coaching, counseling, direction and resolution
Education
- UG :Any Graduate in Any Specialization
- PG :Any Postgraduate in Any Specialization, Post Graduation Not Required
- Doctorate :Doctorate Not Required, Any Doctorate in Any Specialization
Job Particulars
Role others
Education Other Course
Who can apply Experienced (7 to 11 Years)
Hiring Process Walk - In
Employment TypeFull Time
Job Id878598
Job Category Others
Locality Address
State Maharashtra
Country India
About Company
ICICI Lombard General Insurance Company Limited
Jobs By Location
Mumbai
Delhi
Bangalore
Pune
Gurgaon
Noida
Ahmedabad
Hyderabad
Kolkata
Chennai
Others also searched for
Job & career videos Subscribe