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Inbound CSR Team Leader Jobs in Mumbai - ICICI Lombard General Insurance Company Limited

CW
Inbound CSR Team LeaderWalkin
ICICI Lombard General Insurance Company Limited
Other Course
7 to 11 Years
550000 - 800000 Yearly
ICICI Lombard General Insurance Company Limited
Last Date 04 Mar 2020
This Job is Expired

ICICI Lombard General Insurance Company Limited - Job Details

Date of posting: 03 Mar 20
Inbound CSR Team Leader

Company: ICICI Lombard General Insurance Company Limited

  • Supervising the performance and providing daily direction to a team of Team Coaches and CSRs to deliver to Organization goals of Service standards and Productivity standards
  • Provide statistical and performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement.
  • Achieve stretched targets and be able to take decisions and manage complex/ difficult conflict situations with either customers or employees
  • Assisting Team Manager with process improvement initiatives by coordinating with either other teams in the Company or within Customer Support for system efficiency enhancement projects, implementation on the floor of engagement programs, reward and recognition programs and staffing , training and scheduling issues
  • Effectively manage customer escalations
  • Ensure complete participation and contribution in organization/process level initiatives (e.g. FTR Enhancement, Absenteeism & Attrition control) that may be implemented from time to time to improve quality and efficiency
  • Be available for employees that experience work and / or personal problems providing appropriate coaching, counseling, direction and resolution

Education
  • UG :Any Graduate in Any Specialization
  • PG :Any Postgraduate in Any Specialization, Post Graduation Not Required
  • Doctorate :Doctorate Not Required, Any Doctorate in Any Specialization

Job Summary

Job Type : Full Time
Job Role : Others
Job Category : Others
Hiring Process : Walk - In
Who can apply : Experienced (7 to 11 Years)
Country : India

About ICICI Lombard General Insurance Company Limited

ICICI Lombard General Insurance Company Limited
This Job is Expired

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ICICI Lombard General Insurance Company Limited recruiting Inbound CSR Team Leader Experienced(7 to 11 Years) candidates candidates nearby Mumbai.ICICI Lombard General Insurance Company Limited vacancies for Inbound CSR Team Leader is recruited through Written-test, Face to Face Interview etc.
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