Insights analyst
Khoros
Expired
Posted: 24 Jul 21
Job Description
Overview
ABOUT KHOROS
Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform
providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement
Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By
connecting consumer insights across all departments, Khoros gives companies the ability to run their
business with their customers, anticipating their needs and accelerating sales, loyalty, and
innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices
globally and powers approximately 500 million digital interactions every day. From social media to
online communities and messaging to digital customer care, Khoros helps companies authentically
connect with customers throughout their journey.
ROLE
Khoros is looking for a strategic Insight Analyst to work with our sales organization to uncover
customer experience friction points, as well as business opportunities, and package them in an
action-oriented presentation.
WHAT YOU WILL DO ?
Analyze conversational customer data to uncover and recommend improvements to the
Customer Experience
Identify sales and customer retention opportunities Quantify and prioritize all Customer Experience opportunities based on potential revenue
impact
WHAT WE ARE LOOKING FOR ?
Bachelor's degree in Business, Economics, Operations Management, Analytics or related
field, or equivalent experience
2+ years in a business or operational analytics role, or comparable experience Expert proficiency in Excel or Google Sheets (advanced formulas, pivots, macros, modeling)
and Powerpoint or Google Slides
WHAT WOULD ADD VALUE ?
Experience working with large data sets for analysis purposes Strong proficiency in Microsoft Office Suite (Powerpoint, Word) with excellence in Excel
Required
Prefer experience with analytic or Voice-of-Customer or Customer Experience software Experience working with Natural Language Processing, linguistic models, and creating
libraries of significant terms would be very useful
Ability to explain customer behaviors and patterns using data visualization software Exceptional interpersonal, written and presentation skills Experience in managing complex internal and external customer relationships Demonstrated ability to drive process improvements, problem-solve, and produce results Technology savvy and quick to learn new products and frameworks Experience working in high-growth, performance focused environments
WHY SHOULD YOU JOIN OUR TEAM ?
Awesome Culture
We earn trust through our actions and attitudes
We win and grow as one team
We listen learn and lead to help our customers succeed
ABOUT KHOROS
Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform
providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement
Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By
connecting consumer insights across all departments, Khoros gives companies the ability to run their
business with their customers, anticipating their needs and accelerating sales, loyalty, and
innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices
globally and powers approximately 500 million digital interactions every day. From social media to
online communities and messaging to digital customer care, Khoros helps companies authentically
connect with customers throughout their journey.
ROLE
Khoros is looking for a strategic Insight Analyst to work with our sales organization to uncover
customer experience friction points, as well as business opportunities, and package them in an
action-oriented presentation.
WHAT YOU WILL DO ?
WHAT WE ARE LOOKING FOR ?
WHAT WOULD ADD VALUE ?
Awesome Culture
- Performance Driven
- Flexible Working hours
- Health, Dental & Visual insurance
- Gym Allowance
- Well stocked Pantry
- Commute and leave allowance
- Generous leave policy
- Among the best in industry
- Annual bonus
- Our employment practises
We earn trust through our actions and attitudes
We win and grow as one team
We listen learn and lead to help our customers succeed
Job Particulars
Education Any Graduate
Who can apply Experienced (2 to 3+ Years)
Hiring Process Face to Face Interview
Employment Type0
Job Id1266414
Job Category Tech Support
Locality Address
State Karnataka
Country India
About Company
Khoros
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