International BPO -Technical Support Executive Jobs in Bangalore - Black And White Business Solutions

International BPO -Technical Support Executive

Black And White Business Solutions

0 Years

15000 - 30000 Monthly

Expired

Posted: 10 May 21

Dear Candidates,

Greetings from BLACK AND WHITE BUSINESS SOLUTIONS PVT LTD

Responsibilities

Research and identify solutions to hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email, or chat, until they ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients

Note: Candidates from Bangalore Location can only Apply

Freshers only Voice openings / Experienced Voice and Nonvoice openings available

Immediate joiners Are preferred

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