International BPO Voice Process Jobs Opening in Black And White Business Solutions at Bellandur, Bommanahalli, Marathahalli, Bangalore
International BPO Voice Process
Black And White Business Solutions
Expired
Posted: 13 Apr 22
Job Description
Designation: International BPO Voice Process
Skills Required :
- Should be flexible with rotational Shifts
- Under Graduates / Graduates in any specialization
- Minimum 1 YEAR of Voice or Non-Voice Experience mandatory ( International Customer Support / Technical Support )
Roles and responsibilities :
- Conduct calibration sessions to ensure that all key stakeholders are calibrated on what constitutes a quality call.
- Design and Develop evaluation programs that analyze critical performance behaviors and metrics on customer calls.
- Unearth the root- cause of problems, and possible solutions and provide actionable insight for performance improvements.
- Establish a process involving sales TL to disseminate the information to ensure improvements
- Provide feedback to the leadership on agents skills and work approach.
- Capture the voice of the customer from call analysis and provide actionable inputs to sales agents/TLs and category leader and other relevant stakeholders
- Articulate operational issues and trends to management
- Identify areas of improvement in associates' performance through trending and analysis
- Initiate process improvements to effectively align teams' capabilities with current and future needs.
Desired Candidate Profile
* Possess good analytical skills - detail-oriented
* Possess good communication skills, both oral and written
* Have a good attitude - should be committed to the work.
* Any graduates can appear
* Should be flexible with rotational shift.
Experience :
- Previous Companies Offer letter / relieving letter / one-month payslips
- 10th / 12th / Graduation all semester Marks card
- Aadhar Card ID proof
- Pan Cad ID
Job Particulars
Role bpo telecaller
Education B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Who can apply Experienced (1 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1465384
Job Category BPO
Locality Address Bellandur , Bommanahalli, Marathahalli , Nagawara , Old Airport Road
State Karnataka
Country India
About Company
Black And White Business Solutions
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