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International BPO Voice Process Jobs Opening in Black And White Business Solutions at Bellandur, Bommanahalli, Marathahalli, Bangalore

International BPO Voice Process
Black And White Business Solutions
Bangalore(Bellandur , Bommanahalli, Marathahalli , Nagawara , Old Airport Road )
1 Years
15000 - 30000 Monthly
Black And White Business Solutions
Last Date 12 Jun 2022
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Black And White Business Solutions - Job Details

Date of posting: 13 Apr 22

Designation: International BPO Voice Process


Skills Required :


  • Should be flexible with rotational Shifts
  • Under Graduates / Graduates in any specialization
  • Minimum 1 YEAR of Voice or Non-Voice Experience mandatory ( International Customer Support / Technical Support )

Roles and responsibilities :

  • Conduct calibration sessions to ensure that all key stakeholders are calibrated on what constitutes a quality call.
  • Design and Develop evaluation programs that analyze critical performance behaviors and metrics on customer calls.
  • Unearth the root- cause of problems, and possible solutions and provide actionable insight for performance improvements.
  • Establish a process involving sales TL to disseminate the information to ensure improvements
  • Provide feedback to the leadership on agents skills and work approach.
  • Capture the voice of the customer from call analysis and provide actionable inputs to sales agents/TLs and category leader and other relevant stakeholders
  • Articulate operational issues and trends to management
  • Identify areas of improvement in associates' performance through trending and analysis
  • Initiate process improvements to effectively align teams' capabilities with current and future needs.

Desired Candidate Profile 

* Possess good analytical skills - detail-oriented

* Possess good communication skills, both oral and written

* Have a good attitude - should be committed to the work.

* Any graduates can appear

* Should be flexible with rotational shift.

Experience :

  • Previous Companies Offer letter / relieving letter / one-month payslips
  • 10th / 12th / Graduation all semester Marks card
  • Aadhar Card ID proof
  • Pan Cad ID

Job Summary

Job Type : Full Time
Job Role : BPO / Telecaller
Job Category : BPO
Hiring Process : Face to Face Interview
Who can apply : Experienced (1 Years)
State : Karnataka
Country : India

About Black And White Business Solutions

Black And White Business Solutions
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com

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