International BPO Voice Process Jobs Opening in Spancoretech at 100 Feet Road, Ganapathy, Pachapalayam, Coimbatore
International BPO Voice Process
Job Description
Skills and Qualifications:
Education and Experience:
- High school diploma or equivalent. Additional education or certification in customer service or related fields may be advantageous.
Customer Support:
- Handling inbound and outbound calls from international customers.
- Providing assistance, troubleshooting, and resolving inquiries or issues related to products or services.
Communication:
- Communicating effectively and professionally with customers via phone, email, or chat.
- Ensuring a high standard of customer service and satisfaction.
Technical Support:
- Providing technical assistance for products or services, if applicable.
- Troubleshooting technical problems and providing solutions or escalation as needed.
Sales Support (if applicable):
- Assisting customers with product information, pricing, and sales inquiries.
- Upselling or cross-selling products or services to meet sales targets.
Documentation:
- Recording and maintaining accurate records of customer interactions and transactions in the company's database or CRM system.
Team Collaboration:
- Collaborating with team members and other departments to ensure seamless customer support and resolution of issues.
Fluency in English: Excellent verbal and written communication skills in English.
Customer Service Skills: Ability to empathize with customers, understand their needs, and provide appropriate solutions.
Problem-Solving Skills: Strong analytical and problem-solving abilities to address customer inquiries or technical issues effectively.
Technical Aptitude: Basic understanding of technical products or services and the ability to learn and adapt to new technologies quickly.
Team Player: Ability to work collaboratively in a team environment and contribute to team goals.
Multitasking: Capability to handle multiple tasks simultaneously while maintaining attention to detail and quality.
Adaptability: Flexibility to work in a dynamic and fast-paced environment, including rotating shifts or extended hours as required for international support.
Sales Skills (if applicable): Basic understanding of sales principles and techniques, with a focus on customer relationship building and revenue generation.
More information about this International BPO Voice Process Job
Please go through the below FAQs to get all answers related to the given International BPO Voice Process job
- What are the job requirements to apply for this International BPO Voice Process job position?
- Ans: A candidate must have a minimum of fresher as an International BPO Voice Process
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 10000 and 15000 Monthly. The Salary will depend on the interview. This International BPO Voice Process is a Full Time in Coimbatore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This International BPO Voice Process is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the International BPO Voice Process position?
- Ans: There are immediate 1 job openings for International BPO Voice Process in our Organisation.
Job Particulars
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