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We are looking for a Call Center Executive
· Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
· Answering agent questions regarding best practices or difficult calls. Identifying operational issues and suggesting possible improvements.
· Preparing reports and analyzing data to assist management as they determine call centre goals.
· Measure performance with key metrics such as call abandonment, calls waiting etc. Ensure adherence to policies for attendance, established procedures etc.
· Ability to handle multiple priorities, stress, detailed work, reasoning, deadlines. Must be flexible, analytical, and possess excellent communication and interpersonal skills.
Working days: Monday to Friday (Sunday -Saturday off)
Salary: ₹18,000.00 - ₹35,000.00 per month
Schedule: Night shift
Education: Any education
Experience: - 1 Year to 4 Years
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