International Chat Support Jobs in Hyderabad - VUW IT Solutions PVT LTD
Job Description
Chat Support Executive (CSE):
We are looking for a qualified Customer Support Executive to join our team. You will provide support to clients and respond to customers and prospect queries. Our ideal candidate is a fresher or an experienced professional with knowledge of International chat process and customer service best practices. You should be able to interpret customer queries and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills. Ultimately, you should be able to contribute in creating and maintaining good customer relationships.
Roles and responsibilities:
• Responding to customer queries in a timely and accurate way via chat
• Identifying customer needs and helping customers use specific features
• Analysing and reporting product malfunctions
• Update our internal databases with information about enquiries and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new services
• Follow up with customers to ensure their technical issues are resolved
• Assist in training junior Customer Support Representatives
Skills
• Experience as a Customer Support Specialist or similar CS role
• Familiarity with our industry is a plus
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• Any Graduate is preferred
Shift Timings:9:00 PM to 5:00 AM- IST (Night Shift)
We are looking for a qualified Customer Support Executive to join our team. You will provide support to clients and respond to customers and prospect queries. Our ideal candidate is a fresher or an experienced professional with knowledge of International chat process and customer service best practices. You should be able to interpret customer queries and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills. Ultimately, you should be able to contribute in creating and maintaining good customer relationships.
Roles and responsibilities:
• Responding to customer queries in a timely and accurate way via chat
• Identifying customer needs and helping customers use specific features
• Analysing and reporting product malfunctions
• Update our internal databases with information about enquiries and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new services
• Follow up with customers to ensure their technical issues are resolved
• Assist in training junior Customer Support Representatives
Skills
• Experience as a Customer Support Specialist or similar CS role
• Familiarity with our industry is a plus
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• Any Graduate is preferred
Shift Timings:9:00 PM to 5:00 AM- IST (Night Shift)
Job Particulars
Role bpo telecaller
Education B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BHM, BSc, BVSc, CA, CS, ICWA, B.Design, B.FashionTech, BFA, BAMS, BHMS, B.F.Sc(Fisheries), BSW, Other Graduate
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id997017
Job Category BPO , BSc/BCA/BBM
Locality Address Madhapur
State Telangana
Country India
About Company
VUW IT Solutions PVT LTD
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