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International Voice Process Jobs in Bangalore - HGS

International Voice Process
HGS
2015 - 2019
150000 - 236000 Per Year
International Voice Process Jobs in Bangalore - HGS
Last Date 14 Mar 2020
This Job is Expired

HGS - Job Details

Date of posting: 14 Jan 20

Position Summary:

Think Strategic

(a)     Big Picture Perspective:

Understand the basic professional standards and established procedures, policies before  taking action and making decisions

(b)     Business Acumen:

Processing claims/developing projects/[AAQ1] handling calls, as[AAQ2]  per the process  guidelines

Adhering to the SLA, and understanding Quality & Auditing parameters

Think Strategic

(a)     Big Picture Perspective:

Understand the basic professional standards and established procedures, policies before  taking action and making decisions

(b)     Business Acumen:

Processing claims/developing projects/[AAQ1] handling calls, as[AAQ2]  per the process  guidelines

Adhering to the SLA, and understanding Quality & Auditing parameters

Drive Results

(a)    Planning & Organizing:

·         Maintaining TAT

(b)   Directing & Monitoring

NA

(c)    Accountability

·         Assumes responsibility for work activities and coordinating efforts

·         Meeting assigned productivity goals.

(d)   Problem Solving & Decision making

NA[AAQ3] 

Partner with Customers

(a)     Relationship Building

·         NA

(b)     Passion for excellence

·         Understands the Values and Characteristics of perfect service and uses the Perfect service filters at work

·         Adhering to the SLA.

Lead People

(a)     Managing Self

Adhere to attendance and punctuality norms

·         Acquiring knowledge & skills of related areas of the process

(b)     Inspiring Others / Managing Teams

Interpersonal relationship at work with peers, supervisors and should not have any recorded instance of misconduct.

Desired skill sets

·         Awareness of ISO & ISMS

·         Basic Telephone Etiquettes

·         MS Office

·         Typing skills minimum 15 WPM with 85% accuracy & computer  navigation skills

·         Ability to write, read and speak English to suit the business need

·         Decision Making and Numerical Ability

·         Customer Focus and Being Attentive

·         Troubleshooting

Desired qualifications (including certifications)-10+2 or 10+3 or 10+2+4

Desired years of experience-0-3 year, Ready to Join Immediately

Internal Customers, if any-NA

External Customers, if any- Customer[AAQ4] 

 [AAQ1]Remove “Processing claims/developing projects)

 [AAQ2]Troubleshoot Customer Issues, provide resolution

 [AAQ3]Knowledge of ISP and networking for resolving customer complains / issues

 [AAQ4]Edit as ‘NA’

Job Summary

Job Type : Full Time
Job Role : BPO / Telecaller
Job Category : Diploma,BPO,BSc/BCA/BBM
Hiring Process : Written-test, Face to Face Interview
Who can apply : Freshers

About HGS

HGS

This Job is Expired
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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HGS recruiting International Voice Process candidates nearby Bangalore.HGS vacancies for International Voice Process is recruited through Written-test, Face to Face Interview etc.
HGS Company recruits a lot of candidates every year based on the skills . The candidates with BBA/BBM, MA, BSc, BCA, BE/B.Tech, BHM, 12th Pass (HSE), BSW, Diploma, B.Com, BA are selected to full fill the vacancies in BPO / Telecaller job field. The candidates nearby Bangalore can apply for International Voice Process position in HGS. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the HGS recruitment, candidates are mostly chosen for the department of BPO / Telecaller . To learn more about the current jobs and other details, it is better to go through official site of HGS and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of HGS and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in HGS and near your city and get a secured career.