IT Manager Jobs in Bangalore - OutsourceACE IT& ITES

·         Installation & managing Vicidial/Goautodial (opensource)

·         Managing Servers on premise & Cloud.

·         Asterisk & MYSQL-PHP Integration/Customization

·         Basic System PHP Developer knowledge.

·         SQL Knowledge and Database maintenance.

·         Hardware & Networking experience

·         Firewall management (Hardware/Online)

·         Handling Leased Line/MPLS & VOIP technology (SIP based)

 Good to have Skills:

·         Custom Asterisk Development (PHPAGI, Bash Scripting)

·         Avatar dialer installation & management

·         PRI & GSM Gateway Installation & Management

·         IP Telephony experience.

·         Integration of telephony on other ACE CRM

·         Managing a team of System Admins with different rosters shifts

·         Ensure 100% uptime of the Call  Center

·         Designing the Call Flow with intelligent routing and implement it for both Inbound & Outbound call management

·         Conduct the regular audits to ensure that all the Servers are in line with the departmental policies.

·         Dialer Management & Lead Management on different campaigns

·         Effective incident management process & drive closer to the solutions for L3 level escalations to ensure no escalations.

·         Configuration and modification in GSM Gateways & Dialers.

·         Running search, insert and update Query on SQL as per the operational requirement.

·         Amending campaigns and policies and maintaining.

·         Adding Licenses whenever there are any addition.

·         Daily backup of Database & Voice Recordings and storing it on share location.