IT Software-Engineer Jobs - Bangalore - QDegrees Services

QDegrees Services - Job Details

• To measure customer interaction by monitoring CRM Transactions.
  
• To ensure meeting the assigned audit targets within the decided timelines
  
• To check whether the CSR (Customer Service Representative) has incorporated Knowledge and competence and the customer was able to comprehend to what the CSR was talking about.
  
• Capture the observations of each audit assignment in the prescribed templates and make recommendations for corrective action and conduct follow-up on agreed action plans where appropriate.
  
• To be an active participant in both internal & external call calibrations.
  
• Ensure the adequacy and effectiveness of Internal Control System of the Company.
  
• QA will report to a Senior Quality Analyst.
  
• Must be a graduate in any stream. Masters degree would be an added advantage
  
• Minimum 1 year of audit experience in BPO/ITes, preferably in Telecom domain.
  
• Excellent analytical skills, advisory, interview technique, report writing, presentation and communication skills, and problem solving and effective project and time management abilities.
  
• Possess good organizational, interpersonal and leadership skills.
  
• Telugu is mandatory
  
• Telecom Audit Experience
  

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