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IT Software-Engineer Jobs - Bangalore - QDegrees Services

Eligibility : BBA/BBM, BSc, BCA, BHM, BEd, B.Pharm, B.Com, BA

Location : Bangalore

Last Date : 21 Nov 2016

Salary : 10000 - 15000 Rs Per Month

Experience Required: Freshers

Hiring Process : Face to Face Interview, Telephonic Interview

QDegrees Services - Job Details

  • To measure customer interaction by monitoring CRM Transactions.
  • To ensure meeting the assigned audit targets within the decided timelines
  • To check whether the CSR (Customer Service Representative) has incorporated Knowledge and competence and the customer was able to comprehend to what the CSR was talking about.
  • Capture the observations of each audit assignment in the prescribed templates and make recommendations for corrective action and conduct follow-up on agreed action plans where appropriate.
  • To be an active participant in both internal & external call calibrations.
  • Ensure the adequacy and effectiveness of Internal Control System of the Company.
  • QA will report to a Senior Quality Analyst.
  • Must be a graduate in any stream. Masters degree would be an added advantage
  • Minimum 1 year of audit experience in BPO/ITes, preferably in Telecom domain.
  • Excellent analytical skills, advisory, interview technique, report writing, presentation and communication skills, and problem solving and effective project and time management abilities.
  • Possess good organizational, interpersonal and leadership skills.
  • Telugu is mandatory
  • Telecom Audit Experience
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