IT Software-Engineer Jobs - Bangalore - QDegrees Services
Job Description
- To measure customer interaction by monitoring CRM Transactions.
- To ensure meeting the assigned audit targets within the decided timelines
- To check whether the CSR (Customer Service Representative) has incorporated Knowledge and competence and the customer was able to comprehend to what the CSR was talking about.
- Capture the observations of each audit assignment in the prescribed templates and make recommendations for corrective action and conduct follow-up on agreed action plans where appropriate.
- To be an active participant in both internal & external call calibrations.
- Ensure the adequacy and effectiveness of Internal Control System of the Company.
- QA will report to a Senior Quality Analyst.
- Must be a graduate in any stream. Masters degree would be an added advantage
- Minimum 1 year of audit experience in BPO/ITes, preferably in Telecom domain.
- Excellent analytical skills, advisory, interview technique, report writing, presentation and communication skills, and problem solving and effective project and time management abilities.
- Possess good organizational, interpersonal and leadership skills.
- Telugu is mandatory
- Telecom Audit Experience
Job Particulars
Role it software engineer
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id233971
Job Category IT/Software , BSc/BCA/BBM
Locality Address
State Karnataka
Country India
About Company
We are a consulting firm that helps our clients improve their ability to deliver the value expected by their customers in a fashion that is sustainable and provides the return on investments sought after by their stakeholders and investors.
Jobs By Location
Bangalore
Kolkata
Ahmedabad
Pune
Hyderabad
Noida
Mumbai
Gurgaon
Delhi
Chennai
Others also searched for
Job & career videos Subscribe