Job Description
- To measure customer interaction by monitoring CRM Transactions.
- To ensure meeting the assigned audit targets within the decided timelines
- To check whether the CSR (Customer Service Representative) has incorporated Knowledge and competence and the customer was able to comprehend to what the CSR was talking about.
- Capture the observations of each audit assignment in the prescribed templates and make recommendations for corrective action and conduct follow-up on agreed action plans where appropriate.
- To be an active participant in both internal & external call calibrations.
- Ensure the adequacy and effectiveness of Internal Control System of the Company.
- QA will report to a Senior Quality Analyst.
- Must be a graduate in any stream. Masters degree would be an added advantage
- Minimum 1 year of audit experience in BPO/ITes, preferably in Telecom domain.
- Excellent analytical skills, advisory, interview technique, report writing, presentation and communication skills, and problem solving and effective project and time management abilities.
- Possess good organizational, interpersonal and leadership skills.
- Telugu is mandatory
- Telecom Audit Experience
Job Particulars
Role it software engineer
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id233971
Job Category IT/Software , BSc/BCA/BBM
Locality Address
State Karnataka
Country India
About Company
We are a consulting firm that helps our clients improve their ability to deliver the value expected by their customers in a fashion that is sustainable and provides the return on investments sought after by their stakeholders and investors.
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