Quality Analyst Job in QDegrees Services at Bangalore

Quality Analyst

QDegrees Services

0 Years

10000 - 15000 Monthly

Expired

Posted: 22 Sep 16

Job Description

To measure customer interaction by monitoring CRM Transactions.
To ensure meeting the assigned audit targets within the decided timelines
To check whether the CSR (Customer Service Representative) has incorporated Knowledge and competence and the customer was able to comprehend to what the CSR was talking about.
Capture the observations of each audit assignment in the prescribed templates and make recommendations for corrective action and conduct follow-up on agreed action plans where appropriate.
To be an active participant in both internal & external call calibrations.
Ensure the adequacy and effectiveness of Internal Control System of the Company.
QA will report to a Senior Quality Analyst.
Must be a graduate in any stream. Masters degree would be an added advantage
Minimum 1 year of audit experience in BPO/ITes, preferably in Telecom domain.
Excellent analytical skills, advisory, interview technique, report writing, presentation and communication skills, and problem solving and effective project and time management abilities.
Possess good organizational, interpersonal and leadership skills.
Telugu is mandatory
Telecom Audit Experience

Job Particulars

Role it software engineer

Education B.Com, B.Pharm, BA, BBA/BBM, BCA, BEd, BHM, BSc

Who can apply Freshers

Hiring Process Face to Face Interview, Telephonic Interview

Employment TypeFull Time

Job Id233971

Job Category IT/Software , BSc/BCA/BBM

Locality Address

State Karnataka

Country India

About Company

We are a consulting firm that helps our clients improve their ability to deliver the value expected by their customers in a fashion that is sustainable and provides the return on investments sought after by their stakeholders and investors.

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