IT Support Engineer - Troubleshooting - Redis/Python/MongoDB Jobs in Noida - CyberQ Consulting

IT Support Engineer - Troubleshooting - Redis/Python/MongoDB
CyberQ Consulting
2 to 3+ yrs
CyberQ Consulting
Last Date 20 Jun 2021
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CyberQ Consulting - Job Details

Date of posting: 20 Apr 21
Job Description
  • We are looking for a Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
  • Ability to analyze, troubleshoot, and resolve customer issues
  • Coordinates with various functions within the Product Engineering and Customer Engineering teams to ensure requests are handled/routed appropriately and in a timely manner, by owning issues until closure
  • Serves as contact for technical and service-related problems
  • Team player that is ready to contribute or lead elements of troubleshooting and problem resolution
  • Ability to deal with stressful situations
  • Must have the ability to communicate effectively in the English language both verbal and written
  • Documenting troubleshooting and problem resolution steps, by determining the best course of action
  • Ability to learn and adapt to new technologies based on organization needs
  • Ensure all tickets meet the targets for resolution, escalation, documentation completion.
Desired Candidate Profile
  • Bachelor's Degree in computer or engineering related field (or related field experience).
  • Product support engineering experience preferred.
  • Support Application with Tech stack Nginx, Python, Mongo, Redis, Elasticsearch
  • RHEL operating system (certification preferred)
  • A good AWS, Networking and Communication protocol knowledge
  • Bash/Python Scripting experience with a good knowledge of API and knows how the communication between client and web server takes place.
  • Above average knowledge in all phases of systems analysis and troubleshooting.
  • Should be a self - driven individual and be able to independently handle the assignments
  • Willingness to work in 24/7 rotational shifts.

Job Summary

Job Type : 0
Hiring Process : Face to Face Interview
Who can apply : Experienced (2 to 3+ yrs)

About CyberQ Consulting

CyberQ Consulting
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This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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