IT Support Executive Job in For a Client of TeamLease Digital at Hyderabad
FEATURED JOBIT Support Executive
organization.
Job Description
JD: Executive – IT Support
Location: Hyderabad
Client: Zeta Tech
Payroll: Teamlease
About us
Build the future of banking.
Zeta is a next-generation banking technology company providing cloud-native, fully
stackable processing and core banking platforms for issuers. With a focus on
scalability, compliance, and innovation, Zeta empowers financial institutions to
modernize their technology infrastructure and deliver secure, seamless digital
banking experiences.
Our impact runs at real-world scale. Today, over 25 million cards are live on Zeta-
powered platforms across 7 countries, supported by a passionate team of
1,700+ Zetanauts across India, the US, EMEA, and Asia. Backed by SoftBank
Vision Fund, Mastercard, and other reputed strategic investors, we reached a
valuation of $2 billion in 2025.
Our focus is on establishing product lines that focus on key outcomes by addressing
real customer pain points, modernizing legacy systems, and strengthening core
fundamentals. As a result, our systems and platforms support a wide range of
banking and payments capabilities, including:
1. Tachyon, our cloud-native banking stack built for population-scale systems
2. Cipher, our unified authentication platform for secure, high-volume banking
environments
3. Digital Credit as a Service, enabling banks to launch credit lines on UPI
4. Elena, our intelligent and conversational AI platform for banking
5. Pixel, India’s first digital-native credit card, launched in partnership with HDFC
Bank, for whom we also revamped their PayZapp mobile app: Winner of the
Celent Model Bank Award for Payments Innovation 2024
6. Sparrow, the leading card experience for non-prime cardholders in the US
…and more across cards, payments, lending, and core banking.
About the Role
As an IT Support Executive, this individual will play a crucial role in providing
technical assistance and support (hardware and software) to an organization's users.
Key Responsibilities
Provide first-level technical support for hardware, software, operating
systems, printers, email, VPN, Wi-Fi, and network connectivity issues.
Log, prioritize, track, and resolve incidents and service requests through
Orion (Freshservice) ITSM, escalating complex issues to L2/L3 teams when
required.
Install, configure, and troubleshoot desktops, laptops, mobile devices,
peripherals, and standard business applications.
Manage user accounts, password resets, access permissions, and
onboarding/offboarding activities in compliance with security policies.
Maintain IT asset inventory, software licenses, and coordinate hardware
repairs and replacements.
Deploy software updates, operating system patches, firmware, and security
updates.
Provide remote support to users across multiple office locations.
Ensure meeting room and AV equipment are operational and support
business events when required.
Prepare IT reports, maintain documentation, and contribute to process
improvements.
Collaborate with System Engineering, Network, Security, Procurement, HR,
and other teams to ensure efficient IT service delivery.
Skills
Good knowledge of Windows, macOS, Microsoft 365, Google Workspace,
Active Directory/Azure AD, networking fundamentals, and ITSM tools.
Strong troubleshooting, communication, customer service, and problem-
solving skills.
Willingness to work in rotational shifts and support multiple office locations.
Experience and Qualifications
Bachelor's degree in Information Technology, Computer Science, or related
field.
1 – 3 years of experience in IT Helpdesk or Desktop Support.
