Desktop Support L1 Job in HCL Technologies Ltd at Chennai, Coimbatore, Cuddalore

Installing, configuring, managing and troubleshooting applications.

 Updating Drivers

 Installing and configuring VPN

 Troubleshooting Desktop and laptop related issues

 Installing, configuring and managing applications

 Monitoring the ticketing tool

 Attending user’s issues and closing tickets

 Having knowledge on ITIL

 Coordinating with vendors for various repairs to be done

 Checking mail queries and replying

 Resolving issues by taking remote

 Handling tickets