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Key tasks will include:
· Provide 1st line support to all UML Group staff through the Service Desk ticketing system
· Trouble shoot 1st line issues and assist end users with hardware and application issues
· Escalate any issues to the appropriate 2nd /3rd line authority
· Support colleagues based locally at their desks and internationally via remote access
· Configure and upgrade PC desktop/laptops and mobiles as needed
· Ready to give 24x7 Support if required.
· Supporting and assisting senior team members with diverse project work
· Maintaining/updating IT documentation as required
· Research and report on new products and solutions to ensure that the team stays up to date with the latest industry developments
· Assist the IT Service Desk Controller with day to day running of or resolution of any IT department issues
· Undertake any other duties of a similar level and responsibility as required from time to time, as defined by the IT Service Desk Controller or the Head of IT and Digital Services
Job Summary
The Company
Atlantic Technical Services is a part of Union Maritime Group which is a UK based owner and operator of a growing fleet of product and chemical tankers. The company runs a fleet of tankers focusing on the clean petroleum products trade in West Africa, as well as tankers trading in the international markets. Within the group is the Atlantic Group of companies specialising in Crew and Ship Management.
Together we provide our clients with secure, efficient, cost effective and flexible transportation of refined petroleum products and vegetable oils.
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