L1 Support Engineer Jobs Opening in Client of Freshersworld at Jalgaon
.jpg){kind=logo}
Job Description
L1 Support Engineer
- Provide support to internal / external customers while adhering to the set SLA parameters.
- Facilitate calls with customers to explain/resolve/address the issues raised to technical support team
- Perform initial troubleshooting, do analysis, test service flows to resolve customerâs concerns
- Collaborate / coordinate with backend teams in identifying / resolving customerissues.
- Capture and document all queries / concerns via the ticketing tool / email/ calls.
- Responding to customers via various communication channels and to provide timely revert / updates / notifications.
- Share periodic updates and feedbacks on regular basis.
- Maintain regular tracker(s) and publish reports to all stakeholders.
- Ensure 100% adherence to teamâs and organizational processes.
- Time Management
- Ticket management
- Customer response and engagement
- Cross-functional communication and coordination
Job Particulars
Role engineer core non it
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2765439
Job Category Core Technical , BSc/BCA/BBM
Locality Address
State Maharashtra
Country India
About Company
Client of Freshersworld
Similar Jobs
Technology Manager jobs in A Client of Freshersworld at Jalgaon
A Client of Freshersworld
Jalgaon 
Freshers 
Salary not disclosed 
BE/B.Tech
Posted: 1 days ago
Apply Now
Mechanical Engineer jobs in IMTEX ENTERPRISES at Jalgaon
IMTEX ENTERPRISES
Jalgaon
0 to 3+ Years
Salary not disclosed
BE/B.Tech
Posted: 8 days ago
Apply Now
QA Automation engineer jobs in A Client of Freshersworld at Jalgaon
A Client of Freshersworld
Jalgaon
Freshers
Salary not disclosed
BE/B.Tech
Posted: 19 days ago
Apply Now
Senior Site Reliability Engineer jobs in A Client of Freshersworld at Jalgaon
A Client of Freshersworld
Jalgaon
3+ Years
Salary not disclosed
BE/B.Tech, ME/M.Tech
Posted: 20 days ago
Apply Now
Engineer jobs in A Client of Freshersworld at Jalgaon
A Client of Freshersworld
Jalgaon
3+ Years
Salary not disclosed
BE/B.Tech
Posted: 1 months ago
Apply Now
Engineer jobs in A Client of Freshersworld at Jalgaon
A Client of Freshersworld
Jalgaon
3+ Years
Salary not disclosed
BE/B.Tech
Posted: 1 months ago
Apply Now
Civil Engineer jobs in Client Of HR Tech at Jalgaon
Client Of HR Tech
Jalgaon
Freshers
Salary not disclosed
BE/B.Tech
Posted: 2 months ago
Apply Now
Associate Technical Engineer jobs in A Client of Freshersworld at Jalgaon
A Client of Freshersworld
Jalgaon
Freshers
Salary not disclosed
BE/B.Tech
Posted: 1 months ago
Apply Now
Welding Quality Engineer jobs in Client of Freshersworld at Jalgaon
Client of Freshersworld
Jalgaon
Freshers
Salary not disclosed
Diploma, BE/B.Tech
Posted: 1 months ago
Apply Now
System Engineer jobs in A Client of Freshersworld at Jalgaon
A Client of Freshersworld
Jalgaon
0.6 to 1 Years
Salary not disclosed
BE/B.Tech, BSc
Posted: 14 hours ago
Apply Now
Technology Manager jobs in A Client of Freshersworld at Jalgaon
A Client of Freshersworld
Jalgaon
Freshers
Salary not disclosed
BE/B.Tech
Posted: 1 days ago
Apply Now
Tool Room Engineer jobs in Client of Freshersworld at Jalgaon
Client of Freshersworld
Jalgaon
Freshers
Salary not disclosed
Diploma
Posted: 1 days ago
Apply Now
Information Security Engineer Analyst jobs in Client of Freshersworld at Jalgaon
Client of Freshersworld
Jalgaon
Freshers
Salary not disclosed
Any Graduate
Posted: 1 months ago
Apply Now
Information Management Engineer jobs in A client of Freshersworld at Jalgaon
A client of Freshersworld
Jalgaon
Freshers
Salary not disclosed
M Phil / Ph.D, ME/M.Tech, MS
Posted: 9 days ago
Apply Now
Jobs By Location
Kolkata
Ahmedabad
Mumbai
Pune
Hyderabad
Bangalore
Delhi
Noida
Gurgaon
Chennai
Others also searched for
