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L1 Support Engineer Jobs Opening in Client of Freshersworld at Mumbai
L1 Support Engineer
Client of Freshersworld
experience-icon 0 Years
salary-icon 200000 - 900000 Yearly
Apply Now

Posted: 25 Jul 22
Job Description
L1 Support Engineer
  • Provide support to internal / external customers while adhering to the set SLA parameters.
  • Facilitate calls with customers to explain/resolve/address the issues raised to technical support team
  • Perform initial troubleshooting, do analysis, test service flows to resolve customer’s concerns
  • Collaborate / coordinate with backend teams in identifying / resolving customerissues.
  • Capture and document all queries / concerns via the ticketing tool / email/ calls.
  • Responding to customers via various communication channels and to provide timely revert / updates / notifications.
  • Share periodic updates and feedbacks on regular basis.
  • Maintain regular tracker(s) and publish reports to all stakeholders.
  • Ensure 100% adherence to team’s and organizational processes.
  • Time Management
  • Ticket management
  • Customer response and engagement
  • Cross-functional communication and coordination

More information about this L1 Support Engineer Job

Please go through the below FAQs to get all answers related to the given L1 Support Engineer job

  1. What are the job requirements to apply for this L1 Support Engineer job position?
    • Ans: A candidate must have a minimum of fresher as an L1 Support Engineer

  2. What is the qualification for this job?
    • Ans: The candidate can be a Graduate from any of the following: BCA, BE/B.Tech, BSc

  3. What is the hiring Process of this job?
    • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.

  4. This L1 Support Engineer is a work from home job?
    • Ans: No ,its not a Work from Home Job.

  5. How many job vacancies are opening for the L1 Support Engineer position?
    • Ans: There are immediate 1 job openings for L1 Support Engineer in our Organisation.

  6. Who is eligible to apply for this L1 Support Engineer job?
    • Ans: The mentioned job is open to both Male and Female candidates.

Job Particulars
Education BCA, BE/B.Tech, BSc
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
About Company
Client of Freshersworld
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