Linux Support Engineer II Jobs in Gurgaon - Rackspace Technology

Linux Support Engineer II
Rackspace Technology
Rackspace Technology
Last Date 01 May 2021
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Rackspace Technology - Job Details

Date of posting: 01 Mar 21
Job Title

Rackspace Job Description

Linux Systems Administrator

REPORTS INTO: Linux Manager

Job Description

A Systems Administrator is a key element in providing Fanatical support to our customers

and is expected to provide a high level of professional care and technical support over the

phone and in support tickets.

As a Systems Administrator you are expected to apply thorough problem-solving

techniques to identify the source of the problem and own the issues through to resolution,

whilst keeping the customer up-to-date and reassured with updates over the phone and

ticketing system.

You will also give advice on best practices or potential pitfalls that you identify and

suggest alternatives that may better serve the stability, security and performance of the

customer’s solution.



General knowledge (Networking, hardware, software, DNS)

RedHat Linux (RHCE level)

Strong Apache and MySQL experience

System services (i.e Apache, mail transfer agents (sendmail,postfix,qmail)FTP, SSH

and PHP

Clustering Experience

Understand purpose of firewalls and load balancers, VPN and SSL technologies

Excellent written and verbal communication skills with ability to communicate technical issues to nontechnical and technical audiences

Creative and collaborative team player

Ownership and follow-up skills

The ability to response effectively under pressure


Excellent verbal and written skills

Creative and collaborative team player

Must be able to multi-task

Ownership and follow-up skills

The ability to respond effectively under pressure


For those having a need to know pursuant to company instructions.

Key Accountabilities

Work with leading-edge technology in the cloud computing space

Install, configure, update and troubleshoot services for customers such as OS level

concerns, web server, database server, applications server and mail; includes

Apache, MySQL, PHP, FTP, SSH and DNS

Create and maintain customer loyalty by serving customers above and beyond their


To provide the highest level of Technical support

Support customers over the phone, email and via tickets

Collaborate with fellow system administrators and support team members

Provide Fanatical Support® in all interactions

Key Performance Indicators

Internal Quality Control Measurements (Phone / Tickets)

Customer rating on work done

Ticket Reviews

Job Summary

Job Type : 0
Job Category : Core Technical,Diploma
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 yrs )

About Rackspace Technology

Rackspace Technology

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
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Rackspace Technology recruiting Linux Support Engineer II Experienced(0 to 3 yrs) candidates candidates nearby Gurgaon.Rackspace Technology vacancies for Linux Support Engineer II is recruited through Written-test, Face to Face Interview etc.
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