MANAGED SERVICES MANAGER Jobs Opening in Hewlett Packard Enterprise Globalsoft Private Limited at Karnataka
FEATURED JOBMANAGED SERVICES MANAGER
80000 - 200000 Monthly 
Bangalore, Belagavi, Ballari, Bidar, Dharwad, Gulbarga, Hubli, Kolar, Mangalore, Mysore, Davangere, Bijapur, Hubli-Dharwad, Raichur, Karnataka, Chikkaballapura, Chikkamagaluru, Hassan, Mandya, Tumakuru, Koppal, Ramanagara, Shivamogga, Bagalkot, Chamarajanagara, Chitradurga, Gadag, Haveri, Kodagu, Udupi, Uttara Kannada, Yadgir, Bengaluru Rural, Mysuru, Chikkaballapura, Dakshina Kannada, Kalaburagi, Bengaluru Urban, Vijaynagar, Vijayapura 
Job Description
Job Title: Managed Services Manager
Department: IT Infrastructure / Security / Operations
Reports To: Director – IT / Head of Technology / CTO
Location: [Your Location]
Work Mode: Onsite / Hybrid / Remote (as applicable)
Job Summary:
The Managed Services Manager will be responsible for overseeing the delivery and performance of IT infrastructure and security services provided by internal teams or third-party vendors. The role ensures service continuity, SLA compliance, process governance, customer satisfaction, and team leadership across areas such as system administration, cybersecurity, surveillance systems, cloud infrastructure, and end-user support.
Key Responsibilities:
Service Delivery & Operations Management:
Oversee 24x7 operations for managed IT services including network, server, cloud, CCTV/FIDSPIDS, and storage systems. Ensure compliance with SLAs and operational KPIs.Vendor & Stakeholder Management:
Coordinate with external service providers and technology vendors. Review contracts, manage escalations, and ensure high service quality and accountability.Team Leadership:
Lead L1/L2/L3 support teams, assign responsibilities, and mentor engineers to improve performance and efficiency. Manage rosters for 24x7 shifts if applicable.Incident, Change & Problem Management:
Own the ITIL-based process for incidents, service requests, changes, and problems. Drive RCA for critical issues and ensure permanent resolution.Monitoring & Reporting:
Review dashboards, audit logs, system alerts, and performance metrics. Generate periodic health check and performance reports for leadership.Project & Transition Management:
Support onboarding of new clients or systems into managed services scope. Ensure successful KT, documentation, and SLA alignment.Security & Compliance:
Ensure infrastructure and services follow security protocols, compliance standards (e.g., ISO 27001, GDPR), and data protection policies.Process Improvement:
Drive automation, ITSM improvements, and lean practices to enhance operational efficiency and service quality.
Required Skills & Qualifications:
Bachelor’s degree in Computer Science, Engineering, or equivalent
8–12 years of experience in IT infrastructure or security services, with at least 3–5 years in a managerial or team lead role
Strong understanding of service delivery models (on-prem, hybrid, cloud)
Working knowledge of technologies like:
CCTV/VMS/FIDSPIDS systems
VMware, Hyper-V
Storage systems (SAN/NAS)
Backup tools (Commvault, NetBackup)
Firewall, VPN, NOC/SOC operations
Hands-on experience with ITSM tools (e.g., ServiceNow, BMC Remedy)
Certifications preferred: ITIL, PMP, VCP, CCNA, ISO 27001 LA
Soft Skills:
Excellent leadership, team management, and decision-making skills
Strong communication and client engagement capabilities
Analytical and strategic thinker with attention to detail
Ability to manage pressure, resolve conflicts, and prioritize tasks effectively
