NOC Tier II Jobs in Mumbai - Bold Business

Bold Business - Job Details

• Troubleshoots layer 1, layer 2, and layer 3 issues. Works with field engineers, other providers to achieve maximum network uptime and swift resolution of all issues
• Perform network support, hardware configuration, and validation of network-related devices such as xDSL modems, network interface devices, Layer 2/Layer 3 switches, firewalls, routers, voice, VoIP, SIP, PRI, Hosted Voice, and analog voice services will be required on a daily basis.
• Evaluate network alarms and problem situations, resolving as required and escalating to other levels for resolution.
• Work with other team members to resolve incidents and ensure timely resolution.
• Process all service requests for new or modified services as they are required.
• Monitor open trouble incidents and ensure timely resolution.
• Monitor network components (routers, switches, and other items).
• Monitor weather and current events for the purpose of alerting management to potential risks.
• Identifies problem and risk areas and is able to advise management of actions required to mitigate their impact.
• Notify management of major network outages and resolutions.
• Other duties as assigned.
  

• Minimum of 2 years of experience being a NOC Tier II Engineer
• Degree in IT, Engineering, Computer science, Information System or any related area of study with direct NOC experience
• Experience supporting a network of systems.
• Experience monitoring applications, servers, and routers located in multiple sites.
• Strong problem solving and troubleshooting skills are required. The ability to identify and analyze problems swiftly on Cisco equipment from layer 1 to layer 3 is absolutely key
• Technical Expertise: Routing, Switching (Cisco, Meraki, Aruba, Fortinet, and Dell) & Wireless Meraki AP's.
• Experience working in any Software-Defined - WAN (SD-WAN) is a plus
• Knowledge of networking concepts and troubleshooting practices. Knowledge of TCP/IP, DNS, MPLS/VPLS, BGP, EIGRP, SNMP, and utilities such as ping, traceroute, mtr, and telnet.
• Experience configuring and supporting monitoring tools such as Solarwinds, NAGIOS, Cacti, and LogicMonitor.
• Experience contacting network carriers to report circuit outages.
• Familiar with the following hardware platforms and technologies: Dell and HP servers, Windows Server (Domain Administration/Exchange/Hypervisor,) Linux (CentOS/Ubuntu - LAMP),VMware, Equallogic, NetApp, Barracuda.
• Experience configuring and supporting Firewalls
• Excellent verbal and written communication skills
• Strong critical thinking, analytical and decision-making skills
• Excellent project management skills and a strong ability to prioritize & customer-oriented
• Cisco CCNA, CCNP, CCIE, Juniper JNCIA, JNCIS, or JNCIE, ITIL Foundations, and/or CISSP is an advantage

About Bold Business