Online Reputation Manager Jobs in Mumbai,Navi Mumbai - Netscribes India Pvt Ltd

Job Summary

Job Responsibilities

·         Track and monitor brand specific conversations and mentions on social media.

·         Understand and consumer queries effectively and actively on social media platforms.

·         Identify the need to assign/forward the case to the client team basis the sensitivity of the case.

·         Establish the facts and gather details about the specific case by using the available tools, data and coordinating with different departments.

·         Pacify the customers/social audience by giving proper resolution inline with policies and empowerment.

·         Actively draft and publish communication for pro-active social care for customers.

·         Flag off and report perceived threat on social media to the larger social group and stay prepared with media statement.

·         Coordinate with different departments like Legal, PR, Digital, HR etc. when dealing with sensitive cases.

·         Tag/Categorize the cases as per the respective departments. Share feedback with the respective departments/Airport wherever required.

·         Build brand love and drive positive engagement on social media platforms.

·         Manages social media volume with consistency and to manage their own quality of responses.

·         Develops engaging, creative, innovative content/ideas for regularly scheduled posts, which enlighten audiences and promote brand-focused messages.

·         Build various product-wise/service-wise reports based on data extracted from social listening tools on a regular basis.

·         Identify key issues and pain points as actionable for client to improve the reputation of the brand

·         . Ideate and suggest social media campaigns, activities and PR strategies to deal with crisis situations.

·         Keep updated about industry news so as to introduce various new features, tools and developments for the improvement of ORM processes

Experience

0 - 2 years experience in to a chat process/customer service / online reputation management / digital marketing / social media. Freshers can also apply.

Educational Qualification

Graduation / Post Graduation in any discipline

Skills

·         Excellent Communication Skill in English both written and verbal

·         Good Knowledge of Excel and Social Media

Shift Timing

Fortnightly Rotation (7 AM - 4 PM and 2 PM 11 PM)

Salary Range-15K to 18K (Max 20K)

Drop Facility

Pick Up facility for the morning shift and Drop Facility for the evening shift

Food Allowance

60 Rs per day for the Morning shift and 100 Rs per day for the Evening Shift

Location Criteria Preference Within Mumbai

In Central Till Thane and in Western till Nalla Sopara