Operations Executive Jobs in Bangalore - AxisRooms Travel Distribution Solutions Pvt Ltd
Operations Executive
AxisRooms Travel Distribution Solutions Pvt Ltd
Expired
Posted: 05 Oct 18
Job Description
- Respond phones calls/email, respond on tickets and provide excellent customer service in a timely and efficient manner
- Troubleshoot problems and coordinate with various internal departments to resolve problems.
- Need to manage and
open tickets on behalf of customer calls and email
- The first level
analysis on the tickets on its own based on its own
- Providing resolution
on the tickets based on the response from respective teams.
- Categorize tickets based on the ticket details and escalate it to the concerned team.
- Provide problem analysis and resolve client issues with the aid of available helpdesk tools
- Ensure accurate call comments are entered and appropriate information is provided in every (especially escalated) calls.
- Ensure call standards are maintained with respect to greeting, problem identification, proposed solution and conclusion.
- Collaborate with team
members on knowledge transfer, support policies, procedures and standards
Job Particulars
Role others
Education Any Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id488599
Job Category Analyst / Analytics , Logistics / Transportation
Locality Address
State Karnataka
Country India
About Company
At AxisRooms we’re passionate about creating the innovative solutions to help hotel industry. We work hard and operate at a rapid pace; the work atmosphere is casual, flexible and collaborative.
The team is comprised of dynamic hospitality and technology professionals who are accomplished yet always striving to find a better way of doing things. If you want to be part of a fast growing company, work with amazing people and help make a difference, then we are looking for you.
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