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Operations Executive Jobs in Bangalore - AxisRooms Travel Distribution Solutions Pvt Ltd

Operations Executive
AxisRooms Travel Distribution Solutions Pvt Ltd
Any Graduate
2013 - 2018
AxisRooms Travel Distribution Solutions Pvt Ltd
Last Date 31 Oct 2018

AxisRooms Travel Distribution Solutions Pvt Ltd - Job Details

Date of posting: 05 Oct 18

  • Respond phones calls/email, respond on tickets and provide excellent customer service in a timely and efficient manner
  • Troubleshoot problems and coordinate with various internal departments to resolve problems.
  • Need to manage and open tickets on behalf of customer calls and email
  • The first level analysis on the tickets on its own based on its own
  • Providing resolution on the tickets based on the response from respective teams.
  • Categorize tickets based on the ticket details and escalate it to the concerned team.
  • Provide problem analysis and resolve client issues with the aid of available helpdesk tools
  • Ensure accurate call comments are entered and appropriate information is provided in every (especially escalated) calls.
  • Ensure call standards are maintained with respect to greeting, problem identification, proposed solution and conclusion.
  • Collaborate with team members on knowledge transfer, support policies, procedures and standards

Job Summary

Job Type : Full Time
Job Role : Others
Job Category : Analyst / Analytics,Logistics / Transportation
Hiring Process : Face to Face Interview
Who can apply : Freshers

About AxisRooms Travel Distribution Solutions Pvt Ltd

At AxisRooms we’re passionate about creating the innovative solutions to help hotel industry. We work hard and operate at a rapid pace; the work atmosphere is casual, flexible and collaborative.

The team is comprised of dynamic hospitality and technology professionals who are accomplished yet always striving to find a better way of doing things. If you want to be part of a fast growing company, work with amazing people and help make a difference, then we are looking for you.


This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com

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