Operations Executive Jobs in Mumbai,Navi Mumbai - Sinotrans India Pvt Ltd

Operations Executive

Sinotrans India Pvt Ltd

Not disclosed

Expired

Posted: 05 Mar 19

Responsible for liaising directly with customers & vendors
Maintaining customers focus on all times and answering to customer’s enquiries by attending Calls & Emails using standard guidelines
Taking ownership of complaint and queries and proactively following through to resolution
Maintaining job related MIS
Ensuring that all customers’ queries are well-investigated and resolved and escalating queries if appropriate to supervisor
Validating EXIM on regular basis & ensuring the freight rates, vessel schedules, required transportation services etc are given accordingly
Responsible for ensuring each shipment generates the maximum contribution to the company by keeping constant focus on meeting the required service level at the lowest possible cost
Maintain and file all records in accordance with company procedure
Constantly review working processes with carriers and transport companies to ensure best practices, but also that fees charged are in line with competitors
Assist the sales team with quotations and client/product knowledge