Operations Jobs Opening in Simpl at Bangalore
Job Description
Selected intern's day-to-day responsibilities include:
1. Work on voice (inbound and outbound) and chat support processes
2. Work on handling user escalations/managing escalation desks
3. Work on managing SLAs, TATs, etc.
4. Manage CRMs and workflow
5. Manage the data - preparing basic reports, tracking and reporting highlights/insights
6. Decide on the best medium to interact with customers, provide resolution (call, chat, email), and close the issue immediately
1. Work on voice (inbound and outbound) and chat support processes
2. Work on handling user escalations/managing escalation desks
3. Work on managing SLAs, TATs, etc.
4. Manage CRMs and workflow
5. Manage the data - preparing basic reports, tracking and reporting highlights/insights
6. Decide on the best medium to interact with customers, provide resolution (call, chat, email), and close the issue immediately
Skill(s) required
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 11th Aug'22 and 15th Sep'22
3. are available for duration of 3 months
4. have relevant skills and interests
Other requirements
1. Experience working in voice (inbound and outbound) and chat support processes
2. 1-2 years of experience in handling user escalations/managing escalation desks
3. Strong understanding of processes and experience in managing SLAs, TATs, etc.
4. Strong problem-solving skills & decision-making ability
Number of openings
15
More information about this Operations Job
Please go through the below FAQs to get all answers related to the given Operations job
- What are the job requirements to apply for this Operations job position?
- Ans: A candidate must have a minimum of 1 to 2 year experience as an Operations
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, M.Com, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, BSc, MCA, ME/M.Tech, MS, MSc, PG Diploma, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Operations is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Operations position?
- Ans: There are immediate 15 job openings for Operations in our Organisation.
Job Particulars
Role hr admin
Education Diploma, B.Com, M.Com, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, BSc, MCA, ME/M.Tech, MS, MSc, PG Diploma, 12th Pass (HSE)
Who can apply Experienced (1 to 2 Years)
Hiring Process Face to Face Interview
Employment TypeInternship / Projects
Job Id1556682
Job Category Diploma , Recruitment
Locality Address
State Karnataka
Country India
About Company
Simpl is India's fastest-growing 1-tap checkout network meant to make payments invisible and money intelligent. Simpl is on a mission to empower merchants to build trusted relationships with customers, one transaction at a time. With more than 20,000 available merchants and 25 million-plus users pan-India, Simpl envisions creating a frictionless and inclusive digital payments experience for India that empowers and fosters trust between merchants and their customers.
Simpl is a consumer experience platform providing a full-stack solution for e-commerce conversion. It enables merchants to give customers 1-tap checkout, buyer protection, and a pay-later facility to allow them to feel safe and trusted when shopping online. Through Simpl, merchants can provide consumers with an easy, safe, and intuitive user experience.
Simpl is a consumer experience platform providing a full-stack solution for e-commerce conversion. It enables merchants to give customers 1-tap checkout, buyer protection, and a pay-later facility to allow them to feel safe and trusted when shopping online. Through Simpl, merchants can provide consumers with an easy, safe, and intuitive user experience.
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