ORM Online Reputation Management Jobs in Gurgaon - Vinkom Solutions
ORM Online Reputation Management
Job Description
• Respond & engage with customers in a personalized manner to demonstrate that the brand genuinely wants to help resolve issues and deliver a delightful experience.
• Promptly respond to both negative and positive comments & feedback within the best possible TAT
• Shift the brands online reputation and image by showcasing compliments received for prompt resolutions.
• Utilize social listening tools to identify key influencers on the category
• Escalate the complaints and queries to customers service team as per mandated ORM systems & processes
• Prepare and share reports plus activity logs on a daily, weekly and monthly basis as required.
• Sharing insights from on-going comments, conversations, complaints and feedback to help improve overall customer response and the brands online reputation
Job Particulars
About Company
Vinkom Solutions is one of the leading IT firms based in India. With the motive to provide best services to our clients, we are a group of skilled and knowledgeable professionals. In this world of cut-throat competition, it is necessary for you to come up with innovative and sustaining ideas. In fact, you have to continuously work on those ideas so that it can beat others. And, Vinkom Solutions ensure to help you out in the entire process.
We provide the best and
fast services in Canada, Australia, U.S.A and UK as well. Our main focus is to
enhance the interest of both the customers and company, especially in the
section of Digital Marketing and Content Marketing. Our preference is in-house
projects based on the domains like E-commerce, Finance, IT and Software Development.
