Overseas Education Counsellor Jobs in Bangalore - Edway Education Consulting

Student Services & Key KPI  -

• Achieve targets for Leads, Applications, and Finalizations by intake.
  
• Provide authentic, un-biased and updated information on Destination institutions and courses and company services.
  
• Ensure that students are aware of Company’s roles and responsibilities and limitations with respect to securing admissions and student visa approval
  
• Advice students to enrol for IELTS through Company’sand IDP partnership , TOEFL and ETS partnership and provide information on IELTS/TOEFL score requirements for relevant institution and course
  
• Counsel student walk-ins in reasonable time frame; prioritize students with appointments and track and respond to all email queries in 24 hours
  
• Email and courier all relevant information, documents and brochures to students within 24 hours.
  
• Ensure that each lead is contacted and receives appropriate follow up
  
• Attain institution offer letter for student effectively in the shortest period of time (office interview program, road-show, scan application, courier application)
  
• Ensure that all institution applications are processed efficiently with the appropriate documentation and certification followed by prompt follows up processes
  
• Ensure that students are informed about the institution application status and the offer / reject letter is forwarded promptly
  
• Ensure that students attend visa seminars and assessment on time
  
• Ensure that students and parents receive detailed counseling on the process and documentation needed to apply for Destination student visa as per the updated guidelines provided of Destination High Commission / Embassy.
  
• Ensure that students prepare visa documents in a correct manner and timely as per their level of study and intake start date.
  
• Ensure that relevant numbers of students are identified for fee payments in keeping with invoice targets
  
• Ensure that fee payments are made in accordance with institution fee payment policy and that students are aware of institutions refund policy
  
• Ensure that invoices are updated on system as soon as Confirmation of Acceptance for studies is received and ensure that no invoices are withheld for the following month’s target
  
• Assist students on shore services such as accommodation and airport reception bookings and ensure that students receive information on orientation program and all other support services provided by Destination client institution
  
• Maintain high degree of confidentiality of student information. Contact details especially must not be forwarded without prior consent
  
• Increase in student loyalty and referral and Excellent conversion rate at all stages of counseling process (as defined)
  
• Minimal complaints from students, Destination client institutions and stakeholders
  
• Business conducted professionally, ethically and with integrity.
  
• Ensure delivery of high level of service to students and Destination client institutions
  
• Develop sound professional rapport with Destination client institution representatives
  
• Ensure that the team has an appropriate list of students for clients to meet at in-house interview programs
  
• Ensure appropriate conversions from applicants to invoices for institutions
  
• Keep updated information on status for each student who has applied to the client institution
  
• Increased investment from client institutions for counsellor training programs with positive Destination client institution feedback.
  
• Conduct Visa information day and  Pre Departure seminars to ensure that students are prepared for the Destination student experience
  
• Attend seminars at local institutions and / or events organized by other private and governments associations that will serve as an appropriate platform to brand Destination education with Quality Assurance
  
• Develop file on entry requirements, fee lists and contacts at Destination client institutions and ensure that the same is regularly updated
  
• Knowledge management; ensure that newsletters, updates changes at institutions and are circulated to all staff and appropriately archived for future reference
  
• Liaise with institutions for unprecedented delays in offer letters, CAS and ATAS Certificates and Liaise with banks and other financial institutions for any clarification on documents submitted for visa purpose
  
• Student receives accurate information and efficient follow up process in place at every stage with reduced complaints from students and clients.