passenger service agent/flight customer service agent Jobs in Kolkata - Skylaggon Aviation Services Pvt Ltd
passenger service agent/flight customer service agent
Job Description
A passenger service agent sometimes referred to as flight customer service agent is responsible for the administrative and customer service of travellers.
Like flight attendants, passenger service agents are responsible for meeting the needs and safety requirements of passengers and airport personnel.
They assist customers before and after a flight. Passenger service agents also provide support for other airport personnel, including pilots and engineers.
While specific job responsibilities can differ, passenger service agents typically handle baggage claims, load cargo, check rider reservations, answer customer inquiries on the phone and in person, sell and collect tickets, assist with passengers with special needs, and perform a number of other customer service-related functions.
They may also be required to undertake administrative support duties, including checking in customers using airline computer software, database software, and other specialized programs.
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