Phone Banking Jobs in Mumbai - Apidel India Pvt Ltd
Job Description
- Title: Phone Banking Officer
- Location: Goregaon (E), Mumbai
- Experience: 0 - 4 Years (Fresher can also apply)
- Shift: Rotational
- Domain: Banking
- Ensure customer service excellence
- Displaying complete onus to the customers query/problems
- Delivering service with requisite courtesy and accuracy
- Nil Defects (100% adherence to product and process)
- Ensuring Nil customer complaints
- Ensuring excellent SLS scores
- Escalating/highlighting customer problem Incidences
- Adherence to service and sales compliance
- Cross selling/upselling on set products (assets and liabilities products)
- Ensuring process efficiency by achieving set targets of call quality
Skills:
- Excellent written and oral communication
- Passions towards service
- Enthusiastic and self motivated
- Ability to work in a dynamic environment
- Good comprehension skills
- Team player with a positive attitude
Other:
- Knowledge about banking industry will be an added advantage
Job Particulars
About Company
Apidel Technologies is a certified WMBE ( Women and Minority Based Enterprise ), E- verified Global Staffing Company.
Founded by a team of technology professionals from various backgrounds, our goal is to deliver workforce solutions and on-demand talent.
We, at Apidel Technologies have a clear vision of providing everyone with an equal opportunity to grow and progress. We have a robust and dynamic business model, one that is designed to provide the best delivery value to our clients and partners. Our thorough analysis of industry trends allows our technological experts to deliver top solutions to clients to satisfy their needs.
Today, in a global economy faced with cut-throat competition, we have learned to produce cutting edge and innovative approaches to handle competition and achieve our vision and mission.
We are a performance driven organization that strongly believes in efficient and effective customer focused strategies that bring about quality results for our clients. We bring to our clients a unique blend of customer focus, passion for technology, corporate experience, and an expert team, ready to deploy in a mix of on-site, offsite, or offshore delivery models.
We align ourselves with our clients requirements by deploying innovative service strategies and nurturing client industry focused recruitment teams with expertise in technical as well as recruitment skills to source the right candidates for our clients
